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Our Vision and Values
Crawley Down Health Centre is committed to providing high-quality, patient-centred healthcare to the residents of Crawley and the surrounding areas. We are proud to be part of the Mid-Sussex division of the Modality Partnership, a group of local GP practices working together to deliver improved healthcare services. Our values are:
- Patient-centred care: We prioritize your needs and provide personalized care that meets your individual requirements.
- Quality: We are dedicated to delivering safe and effective healthcare services.
- Accessibility: We strive to make healthcare accessible to everyone in our community.
- Collaboration: We work in partnership with other healthcare providers to deliver comprehensive care.
Our Services
We offer a wide range of services to meet the diverse needs of our patients. These include:
General Practice Services
- Chronic disease management (asthma, diabetes, etc.)
- Antenatal and postnatal care
- Minor surgery
- Childhood vaccinations
- Routine health checks and screenings
- Acute and urgent care
Specialized Clinics
- Asthma Clinic
- Diabetes Management Clinic
- Women's Health Clinic
- Travel Health Clinic
Advanced Services
- Electronic prescription service
- Online patient registration and access to records
- Home visits for vulnerable patients
- Dedicated team of GPs and healthcare professionals
Disease Management and Prevention
- Smoking cessation support
- Weight management programs
- Healthy lifestyle advice
- Screening for common diseases
Patient-Focused Resources
- Online resources and health information
- Patient support groups
- Dedicated team of healthcare educators and coordinators
Problems with Phone Lines and Reception Staff
Many reviewers have expressed frustration with the phone lines and reception staff at the surgery. Several authors mention being placed on hold for extended periods of time, only to be informed that there are no more appointments available. Others have had negative interactions with receptionists, describing them as rude, uncaring, and unhelpful.
Difficulty Booking Appointments
Reviewers have struggled to book appointments, with some describing the process as a "waste of time" and others expressing frustration at being told there are no more appointments available. Some have even had to self-medicate or visit alternative healthcare providers due to the difficulty in getting a timely appointment.
Poor Communication and Lack of Compassion
Several reviewers have mentioned feeling unhappy with the communication they received from the surgery, with some describing the staff as "rude" and "uncompassionate". One reviewer felt so desperate that she had to self-medicate and wait for hours at Crawley hospital before finally seeing a doctor.
Appalling Service
The overall quality of service at the surgery has been described as "terrible", "awful", and "unacceptable". Reviewers have expressed disappointment and frustration with the lack of availability of doctors, the inability to book appointments, and the unhelpful reception staff.
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