We care. People Caring For People.
At Ramsay Health Care UK, we are proud to be one of the leading independent healthcare providers in England. For over 60 years, we have been dedicated to delivering exceptional patient care, thanks to our highly skilled and compassionate team of healthcare professionals. Our network of hospitals offers a wide range of specialized clinical services, from routine to complex surgery, day case procedures, diagnostic services, and physiotherapy. We take pride in our commitment to providing high-quality care, excellence in patient outcomes, and a positive experience for all our patients.
Our Services
Our services are designed to cater to the diverse needs of our patients, from routine check-ups to complex treatments. We offer a comprehensive range of specialties, including orthopaedics, weight loss surgery, gastroenterology, urology, and many more. Our team of experienced consultants and nursing staff are dedicated to providing personalized care, tailored to each patient's unique needs. Whether you're looking for a routine procedure or requiring complex treatment, you can trust our team to provide exceptional care.
Patient Care
At the heart of everything we do is our commitment to patient care. We understand that every patient is unique, and our team of healthcare professionals are dedicated to providing personalized care that meets their individual needs. From the moment you step into one of our hospitals, you can expect to receive a warm welcome, a comfortable and relaxed environment, and a team of healthcare professionals who are passionate about delivering exceptional care.
Unique Selling Points
So, what sets us apart from other healthcare providers? At Ramsay Health Care UK, we pride ourselves on our unique approach to patient care. Our friendly hospitals, consultant-led care, and excellent infection prevention all contribute to a positive experience for our patients. We also offer a range of self-funding options, including TotalCare packages, pay-as-you-go plans, and affordable finance options, making it easy for patients to access the care they need.
Join Our Team
We're not just looking for healthcare professionals who are knowledgeable and skilled - we're looking for people who are passionate about delivering exceptional patient care. If you share our values and are committed to making a positive impact in the lives of others, we'd love to hear from you. Join our team and become part of a dynamic and supportive environment where you can grow, develop, and make a real difference.
Our Facilities
Our network of hospitals is designed to provide a comfortable and welcoming environment for our patients. From free on-site parking to dedicated support services, we've thought of every detail to ensure that our patients feel at ease during their stay. Our facilities are also designed to be flexible, accommodating a range of treatments and procedures, from minor operations to complex surgery.
Weight Loss Surgery
If you're struggling with weight loss, we understand how challenging it can be. That's why we're proud to offer a range of weight loss surgery options, from gastric banding to gastric bypass. Our expert team of surgeons and specialists will work with you to develop a personalized treatment plan, tailored to your unique needs and goals. With our comprehensive support network, including pre-surgery advice, aftercare, and long-term dietary guidance, you can trust that you're in good hands.
Orthopaedics
If you're suffering from bone or joint pain, we understand how debilitating it can be. Our orthopaedic services are designed to provide access to the full treatment pathway, from pre-tests and scans to treatment and aftercare. Our team of experienced consultants and nursing staff will work with you to develop a personalized treatment plan, tailored to your unique needs and goals.
Overall Impression
The reviews of the hospital are predominantly negative, with several patients expressing disappointment and frustration with their experiences.
Customer Service
A common theme among the negative reviews is poor customer service. Patients have reported long waiting times on the phone to book appointments, consultants not keeping appointments or calls, and being ignored or lied to. The Accounts department has also been criticized for sending incorrect invoices and claims.
Clinical Experiences
On the other hand, some patients have had positive clinical experiences. One patient praised their surgeon, Mr. Stenning, for changing their partner's life after spinal surgery. Another patient had a successful hernia surgery and commended the hospital for its top-class surgeon and friendly staff.
Access to Facilities
Some patients have reported difficulties accessing certain facilities or services. For example, one patient was not allowed to see their consultant without a mask, despite having a medical exemption. Another patient was unable to access a functioning ECG machine during a Cardiology appointment.
