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Introduction
Nestled in Cramlington, Northumberland, Horfield Health Centre stands as a pillar of healthcare, dedicated to serving the physical and mental wellbeing of the local community. We are a team of experienced and compassionate professionals passionate about delivering exceptional care and fostering positive health outcomes.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our patients. These include:
General Health Management
- Routine consultations and examinations
- Management of chronic conditions
- Health screenings and vaccinations
- Treatment of minor illnesses and injuries
Primary Care
- Ongoing care for chronic diseases such as diabetes, heart conditions, and asthma
- Coordination of specialist referrals when necessary
- Health education and preventative measures
Mental Health Support
- Confidential assessment and treatment for mental health concerns
- Anxiety management
- Depression management
- Therapy referrals
Women's Health
- Routine screenings and consultations
- Pregnancy care and postnatal support
- Contraception and sexual health advice
Children's Health
- Comprehensive childhood immunizations
- Child health checks and development monitoring
- Management of childhood illnesses and injuries
Community Outreach
- Health promotion workshops
- Health education sessions
- Collaboration with local organizations to improve access to care
Commitment to Quality
Our commitment to quality healthcare is evident in our:
- Responsive and caring approach to patient care
- Emphasis on preventative care and wellness
- Transparent and clear communication with patients
- Continuous investment in advanced technology and resources
Working Together for Better Health
Horfield Health Centre believes in the power of collaboration and partnerships. We work closely with other healthcare providers, specialists, and local organizations to ensure our patients receive the highest quality care and access to wider resources.
Conclusion
At Horfield Health Centre, we are committed to providing accessible, compassionate, and comprehensive healthcare services to the people of Cramlington and surrounding areas. Our dedication to quality and patient-centered care makes us a trusted partner in your journey towards better health and well-being.
Patient Satisfaction and Feedback
Forum Family Practice has received a mixed bag of feedback from its patients. While some have praised the practice for its caring staff, efficient services, and dedicated doctors, others have expressed dissatisfaction with various aspects of the practice.
Positive Feedback
Many patients have praised the practice for its caring and attentive staff, including doctors and receptionists. Dr. Naylor, in particular, has been mentioned several times for his exceptional service and dedication to patients. The practice has also been commended for its efficiency, including quick response times for urgent issues and a well-organized appointment system.
Negative Feedback
However, some patients have expressed dissatisfaction with the practice's phone system, claiming that it is difficult to get through to the surgery. There have also been complaints about long waiting times for appointments and a lack of availability for urgent issues.
Additionally, a few patients have reported negative experiences with specific staff members, including allegations of condescending behavior and a lack of communication skills. There has also been a complaint about a nurse administering incorrect injections to a baby, which was followed by a dismissive response from the practice manager.
Overall Impression
While Forum Family Practice has received praise for its caring staff and efficient services, it has also faced criticism for its phone system, waiting times, and staff behavior. It appears that the practice has areas of excellence, but also faces challenges that need to be addressed to improve patient satisfaction.
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