Let us manage your property with confidence
At TMS Management Solutions, we are a local, professional letting agents and property experts based in Derby, with years of experience in the property industry. Our team is dedicated to providing a hassle-free and stress-free property management experience for our clients, ensuring that their investment is protected and well-managed. We take pride in offering a tailored approach to property management, catering to the unique needs of each client, and providing a comprehensive range of services to ensure the smooth management of your property.
Our Services
Our full property management service includes, but is not limited to, managing all tenant contact, handling all maintenance issues, dealing with all tenancy renewals, serving any required notices, carrying out routine inspections, ensuring all Gas and Electricity Checks have been completed, ensuring all legal requirements are met, reading Utilities and notifying the relevant suppliers, notifying local authorities, acting as arbitrators with deposit releases and deduction negotiations, and registering the tenants deposit within an affiliated government-approved scheme. We also offer a tenant finder's service for a fee, which covers all aspects of the legal documentation needed as well as registering the tenants deposit and completing a full detailed inventory at the commencement of tenancy.
Our Mission
Our mission is to provide a bespoke property management service that exceeds our clients' expectations, ensuring that their property is well-maintained, and their rental income is protected. We strive to build long-term relationships with our clients, based on trust, reliability, and exceptional customer service.
Our Values
At TMS Management Solutions, we value integrity, professionalism, and exceptional customer service. We believe in being transparent, reliable, and efficient in our dealings with our clients, and we strive to provide a personalized service that meets the unique needs of each client.
Efficient and Professional Service
Many reviewers praised the efficient and professional service provided by TMS. They commended the staff for being friendly and helpful, and for resolving issues quickly.
Positive Feedback
Several reviewers mentioned the prompt and clear communication from the staff, including Tom, who was singled out for his helpfulness. The reviewers appreciated the agency's ability to handle maintenance issues promptly and efficiently.
Satisfied Landlords and Tenants
Landlords and tenants alike praised the agency's professionalism and willingness to help. Clive Pearson, a landlord, praised the agency's ability to find excellent tenants and resolve maintenance issues quickly.
Negative Experiences
However, some reviewers had negative experiences with the agency. Stephen Foss and Arnaud Guinchard reported poor treatment by the staff, including rudeness and a lack of concern for maintenance issues. Sammy Okonkwo was unhappy with the agency's handling of his deposit and felt that the manager was unresponsive to his concerns.
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