Commitment to Quality, is the foundation of our success.
Situated in the picturesque village of Melbourne, South Derbyshire, Austin Property Management Services LTD is a small, independent letting agency established in 2004. We have over 17 years of experience in the local property market, diligently serving both landlords and tenants with unmatched professionalism and personal attention.
Our Vision
Our philosophy revolves around treating every property as if it were our own. We approach every client with meticulous care, understanding their unique needs and tailoring our services to their specific requirements. We strongly believe in open communication, clear explanations, and building lasting relationships with our clients.
Why Choose Us?
Competitive Rates: We offer competitive rates with bespoke levels of service to suit any budget. Our pricing is transparent, with no hidden fees or surprises.
Personable Service: As a small team, we prioritize personal interaction and strong communication. You will always know the person at the other end of the phone or email, ensuring continuity of service.
Extensive Expertise: Our experienced team has deep knowledge of the local property market, ensuring informed advice and efficient property management.
Quality & Transparency: We work with reliable and trustworthy contractors, and we are fully insured for your peace of mind.
Optional Extras: We offer optional add-ons such as rent and legal cover, NIL deposit option, and landlord and tenant insurance for comprehensive protection and peace of mind.
Our Services
We offer a comprehensive range of services to meet the diverse needs of landlords and tenants:
- Tenant Find & Lettings: Efficient tenant sourcing, referencing, tenancy agreement preparation, and seamless onboarding for both landlords and tenants.
- Property Management: Comprehensive management of tenant communication, rent collection, property inspections, repairs & maintenance coordination, and financial reporting.
- Independent Lettings: Assistance with private sales, accompanied viewings, negotiation of offers, and contract handling.
Our Commitment
Austin Property Management Services LTD is dedicated to providing outstanding customer service, exceeding expectations and fostering lasting relationships with our clients. We believe in transparency, effective communication, and personalized attention to ensure a seamless and enjoyable experience for both landlords and tenants.
Exceptional Service
Austin Properties, specifically Katie and Mel, have received overwhelmingly positive reviews from satisfied clients. They have been praised for their professionalism, efficiency, and resourcefulness in finding and managing properties. Tenants have commented on their friendly and approachable nature, making them feel welcomed and supported throughout the rental process.
Availability and Communication
The agents have been commended for their swift response to any issues that arise, addressing concerns promptly and efficiently. They have also been noted for their transparency and honesty in dealing with any issues or concerns that may arise during the tenancy.
Flexibility and Adaptability
The team has demonstrated flexibility and adaptability, accommodating tenants' needs and providing personalized service. They have also been praised for their ability to find solutions to unexpected problems, going above and beyond to ensure the smooth operation of the rental process.
Positive Experience
The majority of reviews have highlighted the positive experience tenants have had with Austin Properties. Tenants have praised the agents for their professionalism, efficiency, and responsiveness, making the rental process a seamless and stress-free experience.
Negative Reviews
However, there are some negative reviews that highlight some issues. Two tenants have expressed their dissatisfaction with the agency, citing problems with the property, poor communication, and concerns about their deposit. One tenant described the agency as "ripping them off" and breaching their side of the tenancy agreement.
Solutions and Improvement
While some issues have been reported, it seems that the agency has taken steps to address these concerns. One reviewer appreciated that the agency resolved an issue with an unreliable contractor, demonstrating a commitment to improving the service offered.
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