Trust us to deliver, every time.

At Leeds Parcel Company, we pride ourselves on being a family-owned and operated business that has been taking care of the delivery needs of local and national businesses for over 20 years. Our commitment to our customers is paramount, and we're invested in both their satisfaction and the development of our employees, with a focus on forming long-term relationships. With our local Leeds delivery depot in Beeston, our fleet of reliable delivery vehicles, and our passionate and dedicated drivers and other staff, we work hard every day to give you exactly what you're looking for.

Our History

Leeds Parcel Company was established in 1999 and has since grown from strength to strength. We now have over 50 employees and have partnered with other delivery service providers, including APC and TPN, to meet all of our customers' needs for both local and national deliveries. In 2015, we relocated to new premises, allowing us to continue making big plans for the future. As an independent freight carrier, we can deliver only the best service and always put our customers first.

Our Services

We offer a range of services to deliver your parcels and pallets around Leeds and the rest of the UK. Whether you need to deliver a single parcel or a full load, we have you covered. Our services include parcel collection and delivery, pallet collection and delivery, same-day delivery, fulfilment, and full loads. We also specialize in handling hazardous materials and dangerous goods. Our team is trained to handle your goods with care, and we strive to provide a consistent quality of service that you can rely on.

Our Mission

At Leeds Parcel Company, we're dedicated to providing a first-class service that exceeds our customers' expectations. We're committed to investing in our employees, our fleet, and our technology to ensure that we can continue to deliver the best possible service to our customers. With our 99.5% on-time arrival rate, you can trust us to get the job done.

Update Share

Reviews

Positive: Fantastic group of people in the office, all excellent to deal with. Special mention to Rachel for consistently going above and beyond to provide excellent service and assistance. Good people always trying to help me as a new driver, amazing experience. Paul and Darren were absolutely amazing guys, helped me so much with my large heavy parcel. Excellent service received from these two chaps! Kind, helpful, and humble. Wow, a parcel company who has a phone service someone you can talk to, and when I went to collect, they were straight ready to help. Great company, great set of staff, fast turn around for pick up and delivery.

Negative: Driver of YSR having a tacho break in a yard that can only accommodate one truck at a time, no consideration for anyone else. Worst service ever, and as an international trainer, I will use this as the perfect example of ineptitude and not caring about customers. Critical: Professionalism, Responsiveness, No problem with delivery service, but office-based customer service really poor and unhelpful. Total lack of ownership and attention to detail has lost me time and money. Critical: Professionalism, Responsiveness, Order for my small business - only delivered 1 of 2 parcels, both part of the same consignment and same consignment number, and no one answering calls or emails to find out where the other half of my order is. Means my small business is now falling behind in the run-up to Christmas week. Critical: Professionalism, Responsiveness, Shocking display of how NOT to get a pallet to site. Pallet arrived with them on Tuesday AM, was told lies all day Tuesday that the pallet was on its way to site, then 16:00 was told sorry the pallet was not out for delivery will be Wednesday. On Wednesday again I chased them only to be told it was out for delivery. Again at 16:00 was told that no it was not out for delivery and it would be the next day. Critical: Professionalism, Responsiveness, What an incredibly rude bunch they are at Leeds Parcel Company. Failed to deliver a pallet for 4 days on the trot and when you call to find out where it is, your spoken to rudely by abrupt staff who possess no manners or customer service, an absolute cowboy company with staff that clearly suit it's unprofessionalism. Should you ask to speak to someone senior they hang up the phone. Hang your heads in shame Leeds Parcel Company. Your arrogant and lazy attitude is shocking. Critical: Professionalism, Responsiveness, Absolute Dismal service "Said" can not get a delivery time maybe this week maybe next week, maybe we can send it back faster Ehhhh! Critical: Professionalism, Shocking service. Rude and general feeling of "I can't be arsed". No interest in the customer - try and avoid. Critical: Professionalism, Responsiveness, Over a week after parcel should have been delivered, no tracking possible and no response from two phone calls seeking updates in the days after delivery expected. After requesting via email that they return to sender once found, I got a response without apology confirming it was still at depot! 1 month later a duplicate order due to mix up from sender, was received. Attempting to query this the first advisor on phone asked what did I expect him to do about it, sounded like a typical grumpy old man.

Leeds Parcel Company Reviews Summary

Company Overview

Leeds Parcel Company is a parcel delivery service with multiple locations, providing delivery services to various customers. The company is known for its customer service and delivery efficiency. The following review summary highlights both positive and negative aspects of the company's service.

Customer Service

Positive Feedback:

Fantastic group of people in the office, all excellent to deal with. Special mention to Rachel for consistently going above and beyond to provide excellent service and assistance.
Good people always trying to help me as a new driver, amazing experience.
Paul and Darren were absolutely amazing guys, helped me so much with my large heavy parcel. Excellent service received from these two chaps! Kind, helpful, and humble.
Wow, a parcel company who has a phone service someone you can talk to, and when I went to collect, they were straight ready to help.
Great company, great set of staff, fast turn around for pick up and delivery.

Negative Feedback:

Driver of YSR having a tacho break in a yard that can only accommodate one truck at a time, no consideration for anyone else.
Worst service ever, and as an international trainer, I will use this as the perfect example of ineptitude and not caring about customers.
Critical: Professionalism, Responsiveness, No problem with delivery service, but office-based customer service really poor and unhelpful. Total lack of ownership and attention to detail has lost me time and money.
Critical: Professionalism, Responsiveness, Order for my small business - only delivered 1 of 2 parcels, both part of the same consignment and same consignment number, and no one answering calls or emails to find out where the other half of my order is. Means my small business is now falling behind in the run-up to Christmas week.
Critical: Professionalism, Responsiveness, Shocking display of how NOT to get a pallet to site. Pallet arrived with them on Tuesday AM, was told lies all day Tuesday that the pallet was on its way to site, then 16:00 was told sorry the pallet was not out for delivery will be Wednesday. On Wednesday again I chased them only to be told it was out for delivery. Again at 16:00 was told that no it was not out for delivery and it would be the next day.
Critical: Professionalism, Responsiveness, What an incredibly rude bunch they are at Leeds Parcel Company. Failed to deliver a pallet for 4 days on the trot and when you call to find out where it is, your spoken to rudely by abrupt staff who possess no manners or customer service, an absolute cowboy company with staff that clearly suit it's unprofessionalism. Should you ask to speak to someone senior they hang up the phone. Hang your heads in shame Leeds Parcel Company. Your arrogant and lazy attitude is shocking.
Critical: Professionalism, Responsiveness, Absolute Dismal service "Said" can not get a delivery time maybe this week maybe next week, maybe we can send it back faster Ehhhh!
Critical: Professionalism, Shocking service. Rude and general feeling of "I can't be arsed". No interest in the customer - try and avoid.
Critical: Professionalism, Responsiveness, Over a week after parcel should have been delivered, no tracking possible and no response from two phone calls seeking updates in the days after delivery expected. After requesting via email that they return to sender once found, I got a response without apology confirming it was still at depot! 1 month later a duplicate order due to mix up from sender, was received. Attempting to query this the first advisor on phone asked what did I expect him to do about it, sounded like a typical grumpy old man.

Delivery Efficiency

Positive Feedback:

Good people always trying to help me as a new driver, amazing experience.
Paul and Darren were absolutely amazing guys, helped me so much with my large heavy parcel. Excellent service received from these two chaps! Kind, helpful, and humble.
Wow, a parcel company who has a phone service someone you can talk to, and when I went to collect, they were straight ready to help.
Great company, great set of staff, fast turn around for pick up and delivery.

Negative Feedback:

Driver of YSR having a tacho break in a yard that can only accommodate one truck at a time, no consideration for anyone else.
Worst service ever, and as an international trainer, I will use this as the perfect example of ineptitude and not caring about customers.
Critical: Professionalism, Responsiveness, No problem with delivery service, but office-based customer service really poor and unhelpful. Total lack of ownership and attention to detail has lost me time and money.
Critical: Professionalism, Responsiveness, Order for my small business - only delivered 1 of 2 parcels, both part of the same consignment and same consignment number, and no one answering calls or emails to find out where the other half of my order is. Means my small business is now falling behind in the run-up to Christmas week.
Critical: Professionalism, Responsiveness, Shocking display of how NOT to get a pallet to site. Pallet arrived with them on Tuesday AM, was told lies all day Tuesday that the pallet was on its way to site, then 16:00 was told sorry the pallet was not out for delivery will be Wednesday. On Wednesday again I chased them only to be told it was out for delivery. Again at 16:00 was told that no it was not out for delivery and it would be the next day.
Critical: Professionalism, Responsiveness, What an incredibly rude bunch they are at Leeds Parcel Company. Failed to deliver a pallet for 4 days on the trot and when you call to find out where it is, your spoken to rudely by abrupt staff who possess no manners or customer service, an absolute cowboy company with staff that clearly suit it's unprofessionalism. Should you ask to speak to someone senior they hang up the phone. Hang your heads in shame Leeds Parcel Company. Your arrogant and lazy attitude is shocking.
Critical: Professionalism, Responsiveness, Absolute Dismal service "Said" can not get a delivery time maybe this week maybe next week, maybe we can send it back faster Ehhhh!
Critical: Professionalism, Shocking service. Rude and general feeling of "I can't be arsed". No interest in the customer - try and avoid.
Critical: Professionalism, Responsiveness, Over a week after parcel should have been delivered, no tracking possible and no response from two phone calls seeking updates in the days after delivery expected. After requesting via email that they return to sender once found, I got a response without apology confirming it was still at depot! 1 month later a duplicate order due to mix up from sender, was received. Attempting to query this the first advisor on phone asked what did I expect him to do about it, sounded like a typical grumpy old man.

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