Tried, Trusted, and Recommended
At Peter Heron Estate Agents & Letting Agents, we are a professionally licenced, family-owned and run business with traditional values built on reputation and modern thinking. With over 60 years of experience in selling and letting properties in Sunderland, there's no one who knows the local market better than us. Our primary focus is around customer service, and we offer a truly bespoke service that caters for the individual needs of our valued clients whether selling or renting.
Our Services
We offer a comprehensive range of services to cater for all your property needs. Whether you're looking to buy, rent, or sell a property in Sunderland, we are the Number 1 choice for Sunderland and the wider North-East property market. Our services include:
- Residential sales: Our expert team will guide you through the selling process, providing you with expert knowledge of the local areas, amenities, transport links, and schools.
- Lettings: We offer a range of letting services for landlords, including tenant finding, property management, and rent collection.
- Conveyancing: We can assist you with the conveyancing process, ensuring a smooth and stress-free transaction.
- Property valuation: Our experienced valuers can provide you with an accurate and impartial valuation of your property.
Our Philosophy
Our philosophy is based on forward-thinking ideas that work hand in hand with traditional values. We believe in treating all our clients as though they were our "One and Only" Client, offering them a service that is Tried, Trusted, and Recommended. We strive to provide a truly bespoke service that caters for the individual needs of our valued clients, whether selling or renting.
Our Achievements
We are proud winners of the EA Masters Awards for 2024 and hold a Feefo Platinum Service Award for the 5th year running. We are also proud members of the National Association of Estate Agents (NAEA), adhering to their strict code of conduct and high standards of professionalism.
Our Branches
We have two branches located in Sunderland, one on Fawcett Street and the other on Sea Road, Fulwell. Our branches are open six days a week, and our friendly and experienced team are always happy to help you with all your property needs.
Professional Disappointments
Some customers have had disappointing experiences with Peter Heron estate agents. One reviewer, Michael, gave a 1-star rating and expressed his frustration with the agency canceling an appointment just two hours prior to the scheduled time. He stated that the agency initially confirmed the appointment in writing, but then cancelled it to accommodate another client who was willing to pay more.
Exceptional Service
On the other hand, the majority of reviewers were extremely satisfied with the service they received from Peter Heron. Many reviewers praised the agency's professionalism, communication, and support throughout the sales process. Several reviewers specifically mentioned the excellent service provided by Michael, Sarah, and other members of the sales team. They appreciated the agents' expertise, advice, and prompt responses to their queries.
Customer Praise
The agency's exceptional service and commitment to customer satisfaction are evident in the numerous 5-star reviews. Reviewers praised the agency's ability to facilitate smooth transactions, provide timely updates, and offer personalized support. They also appreciated the agents' friendly and approachable nature, which made the sales process less stressful.
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