Our Vision and Values
At Ashtons Legal, we believe in building lasting relationships with our clients, and in providing clear, accessible legal advice that helps them achieve their goals and navigate challenges. We are committed to:
- Client-focused approach: We take the time to understand your unique needs and concerns, and work collaboratively with you to find solutions that work best for you.
- Exceptional service: We value open communication, transparency, and responsiveness throughout the legal process.
- Legal expertise: Our team of experienced professionals covers a wide range of practice areas, ensuring you receive the highest quality legal guidance.
- Ethical values: We uphold the highest ethical standards and maintain strict confidentiality in all client matters.
Who We Are
Ashtons Legal is a leading law firm with a team of over 100 experienced lawyers and support staff, serving clients across various sectors and industries. We have offices in Bury St Edmunds, Cambridge, Ipswich, Leeds, Norwich, and Yorkshire, and provide legal services to individuals, businesses, and public sector organizations.
Our Expertise
We offer comprehensive legal services across a diverse range of practice areas, including:
Personal Law
- Personal injury and clinical negligence
- Employment law
- Family law and inheritance
- Criminal law and disputes
Commercial Law
- Corporate and commercial law
- Litigation and dispute resolution
- Employment law for employers
- Data protection and GDPR compliance
Agriculture & Estates
- Agricultural law and rural business advice
- Wills, trusts, and probate
- Care homes and healthcare funding
Our Commitment
We are committed to:
- Providing accessible legal advice and transparent fees
- Offering innovative legal solutions to complex problems
- Supporting our local communities through various initiatives
- Investing in training and developing our people
Our Client Promise
We are passionate about delivering exceptional client experiences and building long-term relationships. We are dedicated to:
- Treating clients with respect and empathy
- Keeping them informed throughout the legal process
- Finding practical and cost-effective solutions
- Providing clear and jargon-free explanations
Client Satisfaction
The majority of clients are extremely satisfied with the services provided by Ashtons Legal and Steeles Law. They have praised the firms for their excellent support, advice, and successful outcomes.
Professionalism and Efficiency
Many clients have commended the professionalism and efficiency of the firms' staff, including Tom Bailey, Kate, John Chambers, and Claire Beckett. They have been described as providing clear explanations, keeping clients fully informed, and responding promptly to enquiries.
Communication and Updates
Clients have appreciated the regular updates and communication provided by the firms, including emails, telephone calls, and secure email portals. This has helped to reduce stress and anxiety during the legal process.
Personalised Approach
Several clients have praised the firms for their personalised approach, with staff taking the time to understand their individual needs and providing tailored advice.
Recommendations
Many clients have highly recommended Ashtons Legal and Steeles Law to others, citing their excellent service, professionalism, and successful outcomes.
Negative Experiences
However, a few clients have reported negative experiences, including poor communication, slow service, and high fees. One client was dissatisfied with the rejection of their business after an initial promising phone call.
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