Let's make your business brilliant
Who We Are
Welcome to Wavenet, a managed services provider specialising in cybersecurity, communications, and connectivity solutions. We are dedicated to helping businesses flourish by providing services that grow with them, no matter what the future holds. Our team of experts is committed to delivering tailored solutions that meet your unique needs, ensuring your business stays ahead in an ever-evolving digital landscape.
Our Solutions
*Networking & Connectivity*
At Wavenet, we understand the importance of seamless communication and efficient data flow. Our robust networking and connectivity solutions keep your people and business in sync, providing fast and reliable internet and network options. We'll help you maintain secure and effortless connections, enabling your data and operations to flow smoothly, thus fostering productivity and growth.
*Unified Communications & Voice*
Our unified communications and voice services provide everything you need for seamless connectivity with colleagues and customers. From business mobile packages to VoIP systems, contact centres, and beyond, we ensure you have the right tools to communicate effortlessly and effectively, improving collaboration and customer experiences.
*Contact Centre*
Wavenet's smart contact centre solutions empower your business to deliver brilliant customer service. With real-time monitoring capabilities, transactional activity automation, and a focus on facilitating meaningful interactions, we help you create an efficient and engaging customer experience, setting you apart from the competition.
*Mobile Solutions & IoT*
We keep your workforce mobile and connected with our comprehensive business mobile packages. Our dedicated team manages everything from sourcing handsets and SIMs to finding the best tariffs and connectivity options. Should you need support, our team is always just a call away, ensuring your mobile workforce remains productive and efficient.
*IT, Cloud & Technology*
Wavenet's IT, cloud, and technology solutions help you cut through the complicated or legacy tech infrastructure. We simplify and strengthen your internal tech systems, transforming them for future growth and ensuring your business stays competitive.
*Network Intelligence*
Our network observability solutions combine the latest technologies to collect, analyse, and visualise data from your network. This approach enables your business to stay ahead of the curve, mitigating risks and making informed decisions based on real-time network data.
*CyberGuard*
Cybersecurity resilience is crucial for businesses in the digital age. Wavenet's CyberGuard services provide all the essentials for defending against cyberthreats. We monitor and respond to security incidents, train your staff, and assist in obtaining cybersecurity accreditations. With us, you can focus on the bigger picture while we take care of your cybersecurity needs.
Partners, Sectors & Services
At Wavenet, we pride ourselves on finding the right fit for every organisation. With a diverse range of cutting-edge technology partners, we offer groundbreaking solutions that cater to the unique needs of various sectors, including public services, legal, education, financial, healthcare, retail, housing, manufacturing, and more. Whether you are a small, medium, or large enterprise, or a landlord seeking to enhance your building's smart capabilities, we have the expertise and experience to support you.
Wavenet Customer Reviews Summary
Overall Positive Feedback
Wavenet has received a generally positive response from its customers, with many appreciating the helpful support team and the reliable service provided. Customers have highlighted the excellent communication, quick responses to queries, and the efficient resolution of technical issues.
Customer Praise for Support Team
Customers have praised the support team for their dedication and professionalism. Engineers like John Artherton, Alex Knighton, and Jake have been commended for their helpfulness and prompt responses. The account managers, such as Ian, have also been appreciated for their proactive approach and ensuring that customers receive the best service.
Appreciation for Reliable Service
Wavenet's reliable service has been a key factor in customer satisfaction. The company's ability to provide quality products and competitive pricing has been acknowledged by customers. Additionally, the quick resolution of technical issues and maintenance of the systems have contributed to the positive feedback.
Minor Issues with Sales Team and Billing
A few customers have pointed out some minor issues with the sales team, such as slow responses and unresponsiveness, especially when dealing with lower-cost items. There were also some issues with billing, which were eventually resolved.
Conclusion
Overall, Wavenet has received positive feedback from its customers, who appreciate the company's reliable service, helpful support team, and competitive pricing. Although there are some minor issues with the sales team and billing, these have been addressed and resolved.
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