Providing Quality Healthcare for a Healthier Community
At The Birches Medical Centre, we are dedicated to providing high-quality healthcare services to our patients in Prestwich, Manchester. Our team of experienced doctors, nurses, and healthcare professionals are committed to delivering personalized care and attention to each individual who walks through our doors.
Our Services
We offer a range of services to cater to the diverse needs of our patients. From routine check-ups and appointments to online prescriptions and repeat prescriptions, we strive to make healthcare accessible and convenient for everyone. Our clinics and services include health and lifestyle advice, vaccinations, and management of long-term conditions such as asthma, cancer, coronary heart disease, COPD, diabetes, mental health, osteoarthritis, and stroke.
In addition to our face-to-face consultations, we also offer telephone consultations, e-consultations, and video consultations to ensure that our patients can receive medical attention from the comfort of their own homes. We understand that technology is not always accessible to everyone, and therefore, we are happy to discuss alternative arrangements for those who may struggle.
Our Commitment
We are committed to keeping our patients safe and minimizing the risk of exposure to COVID-19. As such, we have implemented various measures to reduce footfall in our premises, including remote consultations and triage. We encourage our patients to contact us with any concerns or ailments, and we will do our best to provide guidance and support.
Our Practice
The Birches Medical Centre is part of the BARDOC group of GP practices, and we are proud to be part of a network of primary care providers working together to offer personalized and coordinated health and social care to our local population. We value our patients' feedback and encourage them to participate in our patient participation group to help us improve our services.
Poor Patient Experience
This review highlights the numerous complaints and negative experiences patients have had with this medical practice. Rude and Unprofessional Staff has been a common issue, with patients reporting verbal abuse and delays in appointments. The receptionists, in particular, have been accused of being unhelpful and biased towards deterring patients from accessing services.
Patients have also criticized the practice's appointment booking system, with some reporting long wait times and difficulty securing appointments. Inefficient Systems and Clueless Doctors have been criticized, with patients suggesting that the practice is failing to provide adequate care.
Several patients have shared personal experiences of Poor Communication and Rude Behaviours from doctors and receptionists. One patient reported an absurd accusation by a doctor that left her in tears.
Demands and Complaints
Patients have expressed frustration and concern over the practice's lack of response to their needs. Incompetent Management, Poor Training, and Lack of Accountability have all been criticized.
Reviewers' Suggestions
Patients have suggested reforming the practice's appointment booking system, improving staff training, and addressing the lack of responsiveness to patients' complaints.
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