Your health, our priority - come and talk to us about yours
Imperial Pharmacy has been a trusted and reputable pharmacy in Sutton, Surrey, for many years. Our family-run business has evolved to meet the changing needs of our customers, always prioritising their health and wellbeing. As a highly customer-focused pharmacy, we strive to provide exceptional service and advice to our patients.
Our Services
At Imperial Pharmacy, we offer a wide range of services to cater to our customers' diverse needs. These services include:
Pharmacy Services
Our pharmacy offers a comprehensive range of services, including the dispensing of both NHS and private prescriptions, as well as medicine use reviews and private health checks. We are committed to providing our customers with the highest level of care and support.
Travel Clinic and Vaccinations
Our travel clinic offers a range of vaccinations and consultations to help our customers stay healthy and safe while travelling. Whether you're heading to a tropical destination or a countryside retreat, our medically-trained staff will be happy to advise on the necessary vaccinations, medications, and health precautions.
Health and Wellbeing Services
Our pharmacy is committed to promoting healthy living and wellbeing. We offer a range of interactive guides, including healthy eating and exercise advice, mental health self-assessments, and wellbeing self-assessments. Our staff is always available to offer guidance and support on various health-related issues.
Interactive Tools and Guides
Our website features a range of interactive tools and guides to help our customers maintain a healthy lifestyle. These tools include BMI calculators, healthy eating guides, and mental health self-assessments. We believe that empowering our customers with knowledge and information is key to maintaining their overall health and wellbeing.
Community Involvement
At Imperial Pharmacy, we are committed to being an active and responsible member of our local community. We work closely with local medical practitioners, GP surgeries, and healthcare providers to ensure that our customers receive the best possible care and support.
Meet Our Team
Our pharmacy is led by a team of highly trained and experienced pharmacists, dispensing assistants, and counter assistants. We take pride in our commitment to delivering exceptional customer service and are dedicated to ensuring that our customers receive the highest level of care and attention.
Contact Us
If you have any questions or would like to learn more about our services, please do not hesitate to contact us. Our friendly and knowledgeable staff are always available to assist you.
Overall Experience
The majority of customers have had a positive experience at Imperial Pharmacy, with many praising the friendly and efficient staff. Some customers have reported having to wait for short periods of time, but overall, the service is considered good.
Staff and Service
The staff at Imperial Pharmacy have been consistently praised for their friendliness and efficiency. Many customers have reported being helped by the staff going above and beyond to source medication and resolve issues with prescriptions. However, some customers have reported experiencing rude staff and issues with communication.
Prescription and Medication
Some customers have reported experiencing issues with their prescriptions, including receiving incorrect medication and repeated late deliveries. Others have reported being unable to obtain certain medication, but the pharmacy has gone the extra mile to source it for them.
Criticisms and Areas for Improvement
Some customers have reported negative experiences, including slow service, incorrect medication, and poor communication. There have also been reports of staff struggling to cope with the volume of business, particularly when the owner/pharmacist is absent.
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