Transforming lives by empowering access to medicines globally.
Our Story
Founded on trust, transparency, and motivation, Smartway Pharmaceuticals is a company that values human centred approach. Our story begins with an old-fashioned pharmacy in Battersea, where Mrs Elliot, a lady who understood the importance of trust and motivation, ran the business. After Mrs Elliot retired, Hitu Patel, a young entrepreneur, had the opportunity to take over the pharmacy. With his commitment, drive, and desire to give every patient an exceptional level of service, Patel was determined to build his own pharmacy business. With the help of Mrs Elliot, Patel was able to start his business, and Smartway Pharmaceuticals was born.
Our History
In 1942, our journey began as a community pharmacy in Battersea, London. Over the years, Smartway has expanded its operations, establishing subsidiaries in India, the UAE, and more recently, Ireland. Today, we're proud to give customers, partners, and patients the same care and quality worldwide. Our history is marked by milestones such as:
- 1992: Hitu Patel acquires the Pharmacy
- 1994: International supply starts
- 1996: Supply of Comparators and RLD
- 2001: Sexual Health Supply commences
- 2006: Supply to Aid Dev sectors starts
- 2008: Operations in India opened
- 2014: Global HQ moved to Wimbledon, London
- 2018: Operations in Kosovo commence
- 2021: Smartway Ireland opens
Our Services
At Smartway Pharmaceuticals, we understand the importance of providing innovative solutions to the pharmaceutical industry. We offer a range of services, including:
Comparator/RLD Supply
We support manufacturers, CROs and CDMOs with supply of comparator, RLDs, samples and biosimilar samples.
Early Access Programs (EAP)
We'll partner with innovative Pharma and Biotech companies to design and manage global Early Access, Expanded Access, Named Patient and Compassionate Use Programs.
Hospital & Pharmacy Supply
Thanks to our global sourcing network, we supply products that are in shortage, unlicensed medicines, imported medicines, specials, and not yet launched medicines to hospitals, pharmacies, and globally.
International Supply & Unlicensed Imports
We source and distribute on a global basis, supplying branded and generic pharmaceuticals not otherwise available in your country. We also supply a range of unlicensed medicines to hospitals and healthcare professionals in the UK, UAE, and globally.
Sexual Health Supply
We support UK hospitals and sexual health clinics with pharmaceuticals and medical disposables.
Specialist Distribution
We work with Pharma and Biotech companies to deliver specialist distribution services. We operate in therapeutic and geographic areas that need specialist expertise.
Our Commitment to Patient Safety
At Smartway Pharmaceuticals, we believe that patient safety is paramount. We participate in initiatives such as Medicine Safety Week and World Patient Safety Day to raise awareness and reduce the risk of adverse drug reactions.
Our Pledge to Amplifying Patients' Voices
As we continue to grow and expand, we remain committed to empowering access to medicines globally. We believe that patients should have a voice, and we're dedicated to amplifying their voices and advocate for patient safety.
Service Experience
Reviews indicate that the service experience with Smartway Pharmaceuticals can be inconsistent. While some customers have reported positive experiences with staff being helpful and willing to listen, others have encountered rude and unhelpful employees.
Communication
Effective communication is essential in the pharmaceutical industry, and Smartway Pharmaceuticals seems to have had mixed results in this area. Some customers have praised the company for being responsive and helpful, while others have reported being left unresolved and frustrated.
Staff
Rupi Bhasin was mentioned specifically for his exceptional service, with one customer expressing gratitude for his help. However, another customer had a negative experience with him, finding him to be rude and unhelpful.
Smit Modi was also praised for his role in providing a positive experience for one customer.
Prescription Fulfillment
Some customers have reported issues with prescription fulfillment, including delayed delivery and unexpected cancellation of orders.
Work Environment
Some reviews suggest that Smartway Pharmaceuticals has a positive work environment, with employees describing it as "homely" and "supportive".