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Catering Appliance Superstore is a renowned provider of high-quality commercial catering equipment, supplies, and services. Established in Kendal, Cumbria, UK, our company has been serving the public sector and businesses for many years with our extensive range of products and exceptional customer service. We take pride in our rich heritage, as a company registered in England and Wales with the company number 8292604.
Our portfolio includes kitchen equipment, refrigeration, laundry equipment, and restaurant, hotel, and bar cutlery, crockery, and glassware. We work with reputable brands in the industry, showcasing our commitment to offering top-notch products. Our customers have access to over 4,000 items, with more added regularly. With a rating of 4.53/5 from 4,198 reviews, we ensure that our clients' needs and satisfaction remain our top priorities.
Our Services
At Catering Appliance Superstore, we are dedicated to providing comprehensive services that cater to various needs. These services include:
1. Spare Parts: We offer an extensive selection of spare parts for your catering equipment. Our inventory is continuously updated, ensuring that you have access to the right part for your needs.
2. Graded Quotes: We can provide catering equipment at discounted rates for projects with lower budgets, enabling us to serve a broader range of customers.
3. Lease to Buy: Our finance options allow you to spread the cost of your catering equipment over an extended period. This enables businesses and public sector organisations to acquire the necessary equipment while managing their finances effectively.
4. Warranty Services: We offer direct warranty services for the products we carry. Clients can report any issues through our online form, which will be addressed based on the terms and conditions of the applicable warranty. We provide back-to-base warranty claims for specific manufacturers, requiring clients to send the unit to the manufacturer for testing and repair.
5. Delivery Services: We offer various delivery options, including click and collect services from our Kendal warehouse. Our efficient delivery system ensures that your orders arrive on time and in excellent condition.
6. Secure Shopping: Our website is designed for secure shopping, protecting your personal and financial information. Transactions are processed through a secure payment gateway, ensuring peace of mind while browsing and shopping.
7. Customer Support: We are committed to providing excellent customer service through our various contact options. Clients can reach us via email, phone, or social media platforms.
In conclusion, Catering Appliance Superstore is a reliable and trustworthy provider of catering equipment, supplies, and services. Our extensive range of products, finance options, and customer services showcase our dedication to meeting the unique needs of our clients. We invite you to explore our offerings and experience the Catering Appliance Superstore difference for yourself.
Customer Experiences with the Company
Positive Experiences
The company has received praise for its excellent customer service, with customers expressing satisfaction with the helpfulness and communication of staff members like Louise and Charlotte. The company's competitive prices and great payment options have also been highlighted as a plus.
Issues with Deliveries and Products
However, some customers have experienced issues with deliveries, including being charged extra for smaller trucks to deliver to narrower lanes and being told to pay a restocking fee for returned items. There have also been problems with products, such as receiving broken or incomplete items, and being told to go through warranty for solutions.
Concerns about Company Policy
Some customers have expressed frustration with the company's policies, including being told to send broken items to warranty and being charged for restocking fees. There are also concerns about the company's transparency regarding product details and warranty policies.
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