Your concerns matter. We Listen. We Care.
Maven Veterinary Care is a team of dedicated professionals based in Sutton, London, who are committed to providing the best possible care for pets and their owners in Cheam and the surrounding areas. We strive to offer outstanding facilities and expertise to cater to the needs of our clients, providing support and guidance throughout the journey of pet ownership. From routine check-ups to complex treatments, we believe in delivering compassionate care that prioritizes the needs and concerns of both pets and their owners.
Our team of professionals comprises highly qualified veterinary surgeons, registered veterinary nurses, customer care specialists, and management professionals who work together to ensure that our clients receive the most comprehensive care possible. We believe that effective communication and collaboration are key to delivering high-quality care, which is why we make it a priority to listen to and address the concerns of our clients.
At Maven Veterinary Care, we understand that pets are an integral part of the family, and we aim to treat them as such. Our facilities are designed to accommodate a wide range of pets, including cats, dogs, rabbits, and small animals. We take pride in our ability to cater to the unique needs of each pet and offer a variety of services that are tailored to their specific requirements.
Veterinary Services
At Maven Veterinary Care, we offer a wide range of veterinary services designed to meet the diverse needs of our clients. Our services include:
- Dentistry: Our team of veterinary surgeons and registered veterinary nurses are trained to perform routine dental cleanings and extractions as necessary. We utilize modern equipment and techniques to ensure that our patients receive the most effective care possible.
- Endoscopy: This non-invasive procedure allows us to examine the internal organs of our patients, facilitating the early detection and treatment of various conditions.
- Euthanasia: We understand that the decision to euthanize a beloved pet can be difficult, and we are committed to providing compassionate support to both the pet and their owner.
- Hospitalization: Our state-of-the-art facilities enable us to provide in-patient care for pets that require intensive monitoring and treatment.
- Cats in Hospital: We have a dedicated cat ward to ensure that our feline patients receive the specialized care they require.
- Dogs in Hospital: Our experienced team of professionals is trained to care for dogs of all sizes and ages.
- Rabbits and Small Animals in Hospital: We offer specialized care for rabbits and other small animals, ensuring that their unique needs are met.
- Laboratory Samples: We offer a wide range of laboratory services, including blood tests, urinalysis, and cytology, to facilitate the early detection and diagnosis of various health conditions.
- Microchipping: We offer microchipping services to ensure that lost pets can be quickly and easily reunited with their owners.
- Pet Neutering: We offer routine neutering services for cats, dogs, and rabbits, as well as specialised services for exotic pets.
- Veterinary Nurse Clinics: We offer a variety of nurse-led clinics, including introductory puppy and kitten consults, pet weigh-ins, dental checks, and post-operative appointments.
- Physiotherapy: We offer physiotherapy services to aid in the recovery of pets following surgery or injury.
- Puppy Classes: We offer puppy training classes to ensure that your new furry friend develops into a well-behaved and happy member of the family.
- Referrals: We work closely with specialists in various fields of veterinary medicine to ensure that our patients receive the most comprehensive care possible.
- Ultrasound Scanning: We offer ultrasound scanning services to facilitate the early detection and diagnosis of various health conditions.
- Vaccinations: We offer routine vaccinations for dogs, cats, and rabbits, as well as specialized vaccinations for pets travelling abroad.
- Flea and Worm Treatment Consultations: We offer consultations for the prevention and treatment of flea and worm infestations.
- Annual Health Check: We offer annual health checks for senior pets to ensure that they receive the appropriate care as they age.
- Senior Pets: We offer specialized care for senior pets to ensure that they maintain a high quality of life in their later years.
- Pet Health for Life for Rabbits: We offer a pet health plan for rabbits to ensure that they receive the preventive care they require.
- Weight Management: We offer weight management services to ensure that your pet maintains a healthy weight and lifestyle.
General Information
In addition to our veterinary services, we offer a variety of general information resources, including:
- Anaesthetic Safety: We are dedicated to ensuring the safety and well-being of our patients during anaesthetic procedures.
- Appointments: We offer flexible appointment scheduling to accommodate the needs of our clients.
- Emergencies: We offer emergency care services for pets that require immediate attention.
- Pet Insurance: We accept a wide range of pet insurance plans to ensure that our clients receive the most comprehensive care possible.
- Local Pet Services: We offer referrals to local pet services, including pet grooming, training, and boarding.
- Surrey Second Opinions: We offer second opinions for pets that have been previously diagnosed or treated by other veterinary clinics.
Sustainability
At Maven Veterinary Care, we are committed to sustainable practices that benefit both our clients and the planet. We strive to minimize our carbon footprint by utilizing energy-efficient equipment, reducing waste, and implementing environmentally-friendly practices. We believe that sustainability is an essential component of quality care and are committed to making a positive impact on the world around us.
In conclusion, Maven Veterinary Care is a dedicated team of professionals based in Sutton, London, who are committed to providing the best possible care for pets and their owners. We offer a wide range of veterinary services, ranging from routine check-ups to specialized treatments, designed to meet the unique needs of each pet. Our commitment to effective communication, collaboration, and sustainable practices enables us to deliver high-quality care that prioritizes the well-being of our clients and the planet.
Service Quality and Communication
A significant concern among reviewers is the poor service quality and communication at Maven Vets. Aled Davies, who rated the practice 1 star, described the consultation as "diabolical" and criticized the lack of organization, punctuality, and efficiency. They also mentioned that the email communication was unprofessional and failed to display basic courtesy and professionalism. Similarly, Lou, who also rated the practice 1 star, stated that the reception staff was unhelpful and rude, which let down the otherwise great vets.
Punctuality and Waiting Times
Several reviewers mentioned issues with waiting times and punctuality. Aled Davies mentioned that they were never seen on time during their visits, which added to their dog's anxiety and stress. Furthermore, Dan Alderman, who rated the practice 1 star, felt that the vets took advantage of him by removing unnecessary teeth during a procedure, which increased the cost.
Positive Experiences
On the other hand, many reviewers praised the kind, caring, and professional staff at Maven Vets. Charlotte Emily, Julie Clarkson, Matt Frith, Sam Bedford, Gary Blackman, Soraya Payton, Matthew King, Kieran Kaullysing, Lisa Reeder, Katie, and Caroline Bennett all rated the practice 5 stars and complimented the vets and staff on their professionalism, empathy, and expertise. They appreciated the prompt attention, clear communication, and compassionate care provided to their pets.
Specialized Care
Some reviewers appreciated the specialized care provided by Maven Vets, such as Edina Ozary, who praised the team for saving her cat's life. Dmitri Petrov, who initially had a negative experience, was pleased with the subsequent care provided to his cat, including a successful dental surgery.

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