Your First Port Of Call for Healthcare Services
Our Mission
Dears Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter, with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Lothian, Fife, Glasgow and Tayside.
Our Beginnings
Established in 1990 by Barrie and Lesley Dear, Dears Pharmacy has grown into a trusted healthcare provider across central Scotland. In 2019, Mahyar and Sara Nickkho-Amiry took majority ownership, continuing the tradition of delivering exceptional care to our patients.
Our Values
At Dears Pharmacy, we believe in:
- Accessibility: Providing healthcare that is easily accessible to everyone in our communities.
- Personality: Offering individual attention and tailored care to each patient.
- Quality: Delivering accurate and reliable medications and healthcare services.
- Community: Actively engaging with and supporting the communities we serve.
Our Services
We offer a diverse range of healthcare services, including:
Travel Clinic
- Vaccinations and medications
- Travel advice and guidance
General Healthcare
- Children's vaccinations
- Ear Microsuction
- Vitamin B12 Injections
- Blood Testing Service
- Mounjaro Weight Loss Injection
Prescription Management
- Prescription Lockers
- PillPouch delivery service
Additional Services
- Over-the-counter medications
- Clinical services
- Healthcare advice and guidance
Our Commitment to You
At Dears Pharmacy, we are dedicated to providing our patients with the highest quality healthcare and exceptional customer service. We are proud to be a trusted healthcare provider in central Scotland and look forward to continuing to serve our community for many years to come.
Poor Customer Service
The majority of the reviews highlight poor customer service, with many customers expressing frustration with the pharmacy's staff, delivery service, and overall incompetence. Several reviewers mention rude and ignorant service, with some staff members coming across as unhelpful and unsympathetic.
Inconsistencies with Services
There are also issues with inconsistencies in services, such as the delivery service being unreliable and inconsistent, with some customers being told that they will receive their medications but never actually receiving them.
Pestering and Unprofessional Behavior
Some reviewers mention that staff members are more interested in their personal lives and socializing with each other than attending to customers' needs, leaving customers to wait for extended periods without service.
Lack of Professionalism
The pharmacy's lack of professionalism is also highlighted, with some reviewers feeling that the staff is unqualified and incompetent, leading to difficulties in getting the services they need.
Positive Reviews
There are a few positive reviews, however, which praise the pharmacy's friendliness, efficiency, and helpfulness.
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