Empowering Life, Transforming Minds
At Oak Tree Stoves, we are a family-run business with a passion for providing top-quality stoves and exceptional customer service. With over 20 years of experience in the industry, we have built a reputation for being the best-rated stove business in Herefordshire, as certified by Google.
Our Story
Our journey began in the heart of Herefordshire's rolling countryside, where our showroom is located in the Old School House in Yazor Valley. With a team of knowledgeable staff, we offer free advice and quotations to ensure that you find the perfect stove for your home or commercial space. Our team has over 20 years of experience in stove installations, and we are certified to ensure compliance with building regulations.
Our Services
At Oak Tree Stoves, we offer a wide range of services to cater to your needs. Whether you're looking to invest in a new stove, or need help with installing or maintaining your existing one, we've got you covered. Here are some of the services we offer:
- Design and Installation: Our team of experts will work with you to design and install your dream stove, tailored to your specific needs and preferences.
- Maintenance and Repair: Our experienced technicians will ensure that your stove is in top condition, providing regular maintenance and repair services to keep it running smoothly.
- Stove Sales: Browse our extensive range of stoves from top brands, including Traeger, Charnwood, and Chesneys, to find the perfect one for your home or commercial space.
Our Philosophy
At Oak Tree Stoves, we believe in the importance of quality, customer service, and community. We pride ourselves on being a family-run business, where everyone is treated like family. Our goal is not only to provide high-quality products but also to build long-lasting relationships with our customers.
Get in Touch
Visit our showroom today to explore our extensive range of stoves and accessories. You can also contact us at Old School House, Yazor, Hereford, HR4 7BA, or call us on 01981 590454 to schedule an appointment. We look forward to welcoming you to our showroom and helping you find the perfect stove for your needs.
Services
Oak Tree Stoves provides a variety of services, including the supply and fitting of stoves. According to the reviews, the team is very polite and helpful, with customers experiencing no problems with watching and asking questions during the installation process. The company also leaves no mess and provides full instructions on using the stove.
Conclusion
Despite the mixed reviews, it appears that Oak Tree Stoves has a strong reputation for providing excellent services, with a majority of customers leaving positive reviews. However, a few customers have experienced issues with the company's after-sales service, including problems with installation, lack of response to concerns, and unprofessional behavior.
Problems
There are several issues mentioned by customers, including:
- Inaccurate responses to reviews
- Lack of professionalism and courtesy
- Poor customer service, including ignored calls and unkept appointments
- Shoddy workmanship and materials
- Problems with installation and after-sales service
Recommendations
While some customers highly recommend Oak Tree Stoves, others advise against using the company due to the issues they experienced. It is essential to carefully research and vet any company before hiring them for services.
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