Deans Pharmacy Group stands as a testament to independent pharmacy excellence, serving local communities across central Scotland since 2006. Founded by two experienced pharmacists, the group has rapidly grown to encompass 10 pharmacies, each providing unparalleled care and expertise to our valued customers.
Our Expertise
Our team of highly qualified pharmacists and healthcare professionals offer a comprehensive range of services designed to meet your individual healthcare needs. From routine prescriptions to specialized consultations and personalized health advice, we are committed to delivering exceptional clinical care.
Personalized Healthcare Solutions
At Deans Pharmacy Group, we believe in empowering our patients to take an active role in their wellbeing. Our comprehensive services include:
- Medication review and adherence counseling
- Chronic disease management
- Travel health consultations
- Immunizations and vaccinations
- Medication dispensing and delivery
- Surgical and medical equipment supplies
Dedicated Healthcare Champions
Our dedicated pharmacists are passionate about providing personalized attention and tailored guidance. They take the time to understand your unique needs, answer your questions, and offer practical solutions to ensure optimal health outcomes.
Modern and Comfortable Pharmacies
Our state-of-the-art pharmacies feature bright, welcoming environments designed to put you at ease. Each location is equipped with consultation rooms where you can discuss sensitive health concerns with your pharmacist in privacy.
Keeping You Informed
We understand the importance of staying informed about current health trends and campaigns. Our pharmacies prominently display informative materials and resources to empower you with knowledge to make informed healthcare decisions.
Our Commitment
At Deans Pharmacy Group, we are dedicated to serving our local communities and providing exceptional healthcare experiences. Our commitment to excellence, personalized care, and community involvement has earned us a reputation as one of the most trusted pharmacy groups in central Scotland.
Satisfaction Rating
Deans Pharmacy has received a mixed bag of reviews from customers. Some reviewers have expressed their satisfaction with the service, while others have highlighted issues with prescription orders, waits, and medication accuracy.
Prescription Issues
Several reviewers have reported problems with prescription orders, including delays, lost or misplaced prescriptions, and incorrect medication. Some customers have had to return to the pharmacy multiple times to resolve these issues, leading to frustration and wasted time. One reviewer even had to have their GP re-issue their prescription due to Deans' inability to fulfill their request.
Long Waits
Others have complained about long waiting times, with some reviewers having to wait up to an hour or more to receive their prescription. This has been particularly frustrating for customers with urgent needs, such as those with high feverish children.
Excellent Service
On the positive side, some reviewers have praised the pharmacy's friendly and helpful staff, as well as the efficiency of the service. One reviewer mentioned that they rarely have to wait more than 5 minutes to receive their prescription, and that the staff is always super helpful and friendly.
Suggested Improvements
To improve their service, Deans Pharmacy might consider streamlining their prescription ordering process, increasing staff training and quality control, and implementing a more efficient way of handling delays and errors.
Overall
It's clear that Deans Pharmacy has room for improvement, particularly in terms of consistency and accuracy in their prescription services. However, there are also examples of excellent customer service and satisfaction. By addressing the issues mentioned in these reviews, Deans Pharmacy can work towards providing a better experience for their customers.
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