Bamboo is a dedicated and trusted direct lender, based in the heart of the UK with offices in both Southampton and London. Our business has been built around the core ethos of helping people find an affordable loan that suits their individual credit circumstances. We take pride in the fact that we have been able to assist over 150,000 satisfied customers, and have even been voted Best Personal Loan Provider five times at the Consumer Credit Awards in 2017, 2018, 2019, 2021 and 2022.
Our dedicated team of around 100 UK-based staff are committed to providing exceptional customer service, and you can be assured that when you deal with us, you will receive a simple, speedy, and supportive service. We are proud of our reputation and always strive to uphold our core values of trust, fairness, and transparency.
Our Services: Personal Loans
At Bamboo, we specialise in providing flexible personal loans from 2,000 to 15,000, with terms from 12 to 60 months. Our loan application process has been designed with simplicity and ease in mind, and you can get a personalised loan quote without affecting your credit score. We believe that applying for a loan should be a straightforward process, and our super helpful team is always on hand to provide assistance should you need it.
Why Choose Bamboo?
There are several reasons why you should choose Bamboo for your personal loan needs:
1. Direct Lender: We are a direct lender, which means that we have complete control over the lending process, from application to approval. This enables us to provide a more efficient and personalised service, with quicker decision-making and less bureaucracy.
2. APR from 26.9% to 69.9%: We offer competitive APR rates, starting from as low as 26.9%. This means that you can be assured of a fair and transparent deal, with no hidden fees or charges.
3. Flexible Terms: Our terms are flexible, ranging from 12 to 60 months, which enables you to choose a repayment period that suits your financial situation.
4. No Fees Ever: We never charge any application or administration fees, and there are no fees for early repayment. We believe in transparent and upfront pricing, with no hidden surprises.
5. No Impact on Your Credit Score if Not Approved: We understand that applying for a loan can be a daunting experience, especially if you have a less-than-perfect credit history. That's why we run a soft credit check, which has no impact on your credit score if you are not approved.
Our Four Simple Steps to Apply
1. Use Our Loan Calculator: Tell us how much you would like to borrow, over how many months, and what you want to borrow it for. Our loan calculator will give you an indication of the monthly repayments.
2. Find Your Loan: Based on the information you provided, we will run a quick check to see if you are eligible for a personal loan. If you are, we will then offer you a personalised loan.
3. Have Your Documents Ready: When you are ready to proceed with your application, make sure you have your bank, employment, and income details handy. You will be able to upload all your documents online as part of the application process.
4. Apply for Your Loan: Complete the final application process by confirming your employment status and monthly expenses. Once you have clicked "Submit", we will review your application and get back to you as soon as possible.
At Bamboo, we are committed to providing a simple, speedy, and supportive service, and we are proud to be a direct lender that you can trust. So, if you are looking for a flexible personal loan, look no further than Bamboo.
Overview of Customer Reviews
Positive Experiences
The majority of customers have reported positive experiences with the loan company, praising its speed, ease of application, and helpful customer service. Many customers have mentioned that the process was quick and simple, with funds being received within a few hours. Some have also appreciated the clarity and transparency of the loan terms, with no hidden fees or surprises.
Negative Experiences
However, some customers have reported negative experiences, citing high interest rates, aggressive debt collection practices, and poor customer service. A few customers have complained about being hassled with numerous calls, emails, and texts when they fell behind on payments, and one customer reported that their credit file was affected despite making payments on time. Another customer was unhappy with the lack of response from the customer service team when they sought advice on making early repayments.
Areas for Improvement
Some customers have suggested that the company could improve by making the application process more accessible for older or less tech-savvy individuals. Others have criticized the high interest rates and debt collection practices, suggesting that the company could be more compassionate and understanding when dealing with customers who are struggling to make payments.
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