Providing the best advice that makes a real difference
At Safe Harbor, we are dedicated to providing exceptional care and support to our residents, enabling them to live a fulfilling, comfortable, and sociable life. Our three attractive care homes in Stoke-on-Trent and Newcastle-under-Lyme offer high-quality care, including respite care, dementia care, palliative care, and long-term residential care.
Our team is committed to creating a home-from-home environment, where our residents receive person-centered, high-quality care tailored to their individual needs. We believe that each and every one of our residents has the right to live a fulfilling, comfortable, and sociable life. We achieve this by constantly reviewing our care service and investing in continued training and development for our care staff.
Our Care Services
We offer a range of care services, including respite care, dementia care, palliative care, and long-term residential care. Our care homes are designed to provide a comfortable and welcoming environment, with excellent facilities and a strong sense of community. Our care staff are trained to provide personalized care and support, tailored to the individual needs of each resident.
Our Care Homes
We have three care homes in Stoke-on-Trent and Newcastle-under-Lyme, each with its own unique character and atmosphere. Our homes are designed to provide a warm and welcoming environment, with comfortable accommodations, delicious food, and a range of activities and services to support our residents' physical, emotional, and social needs.
Meet Our Team
Our Compliance Manager, Anita Hopkins, has over 17 years of experience in the care industry, with a background in complimentary therapy and a degree in Health and Social Care. Anita has progressed through our organization, starting as a trainee Senior Carer and becoming a Registered Manager, before taking on the role of Compliance Manager. Anita is passionate about providing compassionate care and is committed to standardizing our systems and processes to ensure excellence in care delivery.
Our Commitment
At Safe Harbor, we are committed to providing exceptional care and support to our residents, enabling them to live a fulfilling, comfortable, and sociable life. We believe in creating a home-from-home environment, where our residents receive personalized care and support, tailored to their individual needs.
Care Home Experience: A Tale of Two Extremes
Negativity and Concerns
Reviews from Beth K., Luna L., and Deb Kerr paint a disturbing picture of Haversham House Care Home. They describe the environment as dirty, smelly, and neglectful, with staff being rude and abusive. There are allegations of physical harm to residents, with one reviewer stating that their family member ended up with bruises and was left unattended in their room. Deb Kerr also raises concerns about the dignity of female residents, with male staff members attending to them without respect.
Positivity and Praise
On the other hand, the majority of reviewers have had an overwhelmingly positive experience with Haversham House. They describe the atmosphere as lovely, homely, and peaceful, with staff being friendly, helpful, and compassionate. Reviewers praise the new management, the cleanliness of the home, and the variety of activities and themed days. Many reviewers appreciate the staff's dedication to treating residents with respect and dignity, making them feel at home.
Staff and Management
Reviewers who have had a positive experience with Haversham House consistently praise the staff and management. They describe them as warm, welcoming, and efficient, with many going above and beyond to ensure residents' needs are met.
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