Our Mission
Wellington Health Centre is committed to providing accessible, trusted care for all our patients. Our dedicated team of healthcare professionals are fully trained and adhere to NHS confidentiality policies, ensuring your medical information is protected. We are passionate about continuous learning and development, regularly engaging in team-based training to enhance our service offerings.
Meet the Team
Led by experienced and skilled GPs, we have a talented team of healthcare professionals working together to provide comprehensive care for our patients. Our team includes:
- Generous Practitioners: Experienced and qualified doctors offering personalized consultations and diagnoses.
- Healthcare Assistant: Provides administrative and clinical support, ensuring smooth patient care.
- Receptionists: Friendly and efficient staff who handle appointments, registration, and billing.
- Administrative Team: Skilled individuals who manage practice operations and ensure smooth functioning.
Additional Roles and Services
We embrace innovative healthcare initiatives by engaging additional professionals under the Additional Roles Reimbursement Scheme (ARRS). This enables us to offer:
- Enhanced Access: Access to wider healthcare services through community support, mental health care, and social services.
- Primary Care Network (PCN): Collaborative partnership with local healthcare providers, enabling efficient resource utilization and improved care coordination.
- Out-of-hours Care: Collaborative collaboration with Healthcare Central London provides access to emergency care outside regular practice hours.
Community Involvement
We believe in engaging with our patients beyond healthcare provision. We encourage active participation in our Patient Participation Group, where individuals can share their thoughts and feedback on our services.
Reception and Customer Service Issues
The majority of reviewers have expressed disappointment and frustration with the reception and customer service at this GP practice. Several reviewers have reported being hung up on, having phone calls ignored, and being treated rudely by receptionists. There are also allegations of unprofessional behavior, including shouting and delays in registering new patients.
Problems with Booking Appointments
Some reviewers have mentioned difficulties in booking appointments, either because the phone lines are always engaged or because receptionists are unhelpful. In some cases, appointments have been cancelled without prior notice, despite patients receiving texts a short time before their scheduled appointments.
Positive Comments
However, a few reviewers have praised the GPs and nurses at the practice, describing them as kind, humane, and professional. One reviewer has also mentioned that the reception team has improved since a new receptionist was hired.
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