York Ward & Rowlatt is a family-owned business that has been in operation since 1841. With over 60 years of experience as a franchised motor dealership operator, we have built a solid reputation for excellence in customer service and providing high-quality vehicles. Our commitment to excellence is evident in our award-winning customer service, which has earned us the prestigious Vauxhall Customer Excellence Award for both sales and aftersales.
Our Services
At York Ward & Rowlatt, we offer a diverse range of aftersales services, including fixed price servicing, flexible service plans, MOTs, and body repair. Our team of highly skilled technicians and master technicians use the latest technology to ensure that your vehicle is serviced to the highest standard. We also offer a parts and accessory supply service, ensuring that you have access to genuine manufacturer parts.
Vehicle Sales
Our vehicle sales department offers a wide range of new and used vehicles from renowned manufacturers such as Vauxhall and Peugeot. Our stock of over 500 vehicles includes models such as the Vauxhall Corsa, Vauxhall Movano van, and the latest electric vehicle range. Our knowledgeable and friendly sales team will guide you through the process of selecting the perfect vehicle to suit your needs and budget.
Motability and Business Users
We are proud to be part of the Motability Scheme, supplying a varied assortment of specially adapted vehicles to people with disabilities. We also cater to business users, providing bespoke vehicle solutions to suit your business needs.
Aftersales Facilities
Our aftersales facilities are designed to keep your vehicle safe, legal, and in top condition. From regular servicing and MOTs to extensive accident repairs, our team of experts will take care of your vehicle. We use genuine manufacturer parts and the latest technology to ensure that your vehicle is serviced to the highest standard.
Book a Service or MOT
To book a service or MOT, simply use our online booking system or contact our customer service team. Our team will be happy to assist you with any queries or concerns you may have.
Mixed Experiences at York Ward & Rowlatt
Positive Reviews
Many customers have reported having a positive experience at York Ward & Rowlatt, praising the professionalism and helpfulness of the staff. Coral, the head of customer care, was particularly mentioned for her excellent service. The Spoticar warranty offered by YWR was also highly praised for covering unexpected repairs. Several reviewers mentioned the exceptional service they received from salesmen such as Sam, Paul, and Peter.
Negative Reviews
On the other hand, some customers have reported negative experiences. Some reviewers were unhappy with the lack of transparency and poor communication from the dealership. One customer had a terrifying experience with a courtesy car that had a blowout on the highway, and the dealership's response was deemed inadequate. Another customer was dissatisfied with the repair service, feeling that the issue was not taken seriously.
Common Themes
- Professionalism and helpfulness of staff (positive)
- Excellence of Spoticar warranty (positive)
- Poor communication and transparency (negative)
- Disputes over repairs and maintenance (negative)
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