Here at Motorvogue, we are a multi-franchised motor group that specialises in new and manufacturer-approved used cars from renowned brands such as Alfa Romeo, Citroen, DS Automobiles, Jeep, Abarth, Hyundai, Isuzu, SEAT, CUPRA, Fiat, Renault, and Dacia. With multiple locations across the Midlands, Northamptonshire, Leicestershire, Bedfordshire, Buckinghamshire, Cambridgeshire, Suffolk, and Norfolk, we cater to customers from diverse regions.
Our extensive range of cars includes compact city cars, sporty hatches, spacious estate cars, and eco-friendly options such as mild hybrid to fully electric models. We also have a vast selection of quality used cars, ex-demonstrators, and pre-registered models, with over 600 cars in group stock. This offers our customers an unparalleled choice of vehicles, ensuring that there's something for everyone.
At Motorvogue, we pride ourselves on providing an exceptional customer experience. Our dedicated Motability specialists work closely with disabled customers and their support organisations to provide tailored solutions. We also cater to business customers, offering comprehensive business centre services and dedicated fleet team assistance.
Our experienced team provides MOTs, Servicing, and repairs at our state-of-the-art workshops. Our Parts shop stocks genuine approved Parts and Accessories for the brands we represent, ensuring that our customers receive top-notch products and services.
As a Motability distributor, we have extensive experience and knowledge of the Motability scheme. We work closely with eligible customers and support organisations to provide tailored guidance and support.
Our Locations
Motorvogue has several locations across the Midlands and East Anglia, including:
- Northamptonshire
- Bedfordshire
- Leicestershire
- Norfolk
Each location offers a diverse range of new and used cars, as well as expert service and parts support.
Our Services
At Motorvogue, we offer a range of services to cater to our customers' needs:
- Servicing and Repairs: Our experienced technicians provide expert maintenance and repairs for all the brands we represent.
- Motability: We offer tailored solutions for disabled customers, working closely with support organisations to provide exceptional customer experience.
- Business Centre: Our comprehensive business centre services include tailored packages for business customers, with dedicated fleet team assistance.
- Parts and Accessories: Our Parts shop stocks genuine approved Parts and Accessories for all the brands we represent.
- Home Delivery: We offer delivery services for customers who cannot visit our showrooms in person.
- Reserve Car Online: Customers can reserve cars online, with options to pick up a reserved vehicle at a nearby location.
Get in Touch
Visit our showrooms, located across the Midlands and East Anglia, to explore our extensive range of new and used cars. Our experienced sales team is happy to assist with any queries. Contact us today to discover the Motorvogue difference.
Poor Customer Service Across Multiple Dealerships
The reviews highlight a concerning trend of poor customer service across multiple dealerships, including Alfa Romeo, Motor Vogue, and Renault. The common thread among these negative experiences is a lack of responsiveness, follow-through, and attention to customer needs.
Timeline and Communication ISSUES
Veronica Trotter's experience at the Alfa Romeo dealership is particularly striking. She was promised a holding deposit refund by the manager, which failed to materialise, and was eventually left waiting for over a month to receive the refund. This lack of communication and transparency in delivering a promised service is unacceptable.
Iris Atkinson-King, Ally Morris, and Claudiu Cazacu had similar issues, including delayed or incomplete work, poor communication, and a general lack of concern for their problems. Ally Morris's experience with poor communication and a seemingly abandoned issue is particularly frustrating.
Contrasting Experiences
On the other hand, Harry-Jay Bellew had an extremely positive experience with Motor Vogue Bedford, crediting Will for excellent customer service. Hazel Colwell also had a smooth and professional experience, praising Stephens and Otis for their help.
Jamie Hector's experience was more mixed, with some positive experiences with Tracey and Arthur, but also some frustrating issues with admin and showroom standards.
