Business Details
27 Years
experience
Emergency
services
Your Trusted IT Support Partner in Redditch
Fix I.T. PC Services PC Services has been providing reliable IT support across the West Midlands for over 25 years. Our team of certified professionals specialises in delivering practical technology solutions for both businesses and home users, including network maintenance, Microsoft 365 implementation, hardware upgrades, and cybersecurity protection. As a Microsoft Partner and Cyber Essentials certified company, we combine technical expertise with a customer-focused approach, ensuring clear communication and rapid resolution of IT issues.With five-star reviews from satisfied clients, we pride ourselves on offering same-day callouts, remote support options, and tailored IT strategies that grow with your needs. Our commitment to quality is demonstrated through partnerships with trusted technology providers like ESET and our proactive approach to system maintenance and data protection.
Services
IT Support
Network Maintenance
Microsoft 365
Business Computers
Wireless Networks
Software Updates
Antivirus Solutions
Backup Solutions
Details
- Year established: 1999
Highlights and features
- 25+ years of local IT expertise with certified professionals
- 5-star rated support with rapid response times
- Microsoft Partner with Cyber Essentials certification
- Same-day callouts and remote IT support options
- Customised solutions for business and home technology needs
Associations and certifications
- Microsoft Partner
- ESET Security Provider
- Cyber Essentials
What people say
Fast response times
Technical expertise
Customer-focused approach
Reliable solutions
Clear communication
Services
IT Support
Our IT support services provide fast solutions for technology issues affecting businesses and home users. With certified technicians available for same-day callouts or remote assistance, we resolve problems with devices, networks, software and cybersecurity. The service covers everything from emergency repairs to ongoing maintenance plans, ensuring minimal disruption to your daily operations. Our team explains technical issues clearly without jargon, focusing on practical solutions that address both immediate problems and long-term reliability.
Network Maintenance
We offer proactive network maintenance to keep business systems running smoothly and securely. Our engineers monitor performance, implement security updates, and optimise configurations to prevent downtime. The service includes emergency support for urgent issues plus regular maintenance to ensure network reliability. We work with wired and wireless networks of all sizes, providing tailored solutions for offices, retail spaces and multi-floor locations while maintaining compliance with industry security standards.
Microsoft 365
Our Microsoft 365 services help businesses implement and manage cloud-based productivity tools. We handle migrations from existing systems, configure licenses, and provide ongoing support for applications like Teams, Outlook and SharePoint. The service ensures secure implementation with proper access controls and data protection measures. We also offer training to help teams maximise the platform's capabilities while maintaining compliance with security best practices.
Wireless Networks
We design and install reliable wireless networks for homes and businesses across the West Midlands. Using professional-grade equipment from brands like Ubiquiti and Omada, our solutions eliminate dead zones and provide secure, high-speed connectivity. The service includes site assessment, custom network design, and security configuration. We also offer Starlink installations for locations with poor broadband connectivity, ensuring reliable internet access in remote areas.
Antivirus Solutions
Our antivirus services protect businesses from malware, ransomware and phishing attacks using ESET-powered solutions. We implement endpoint security systems that provide real-time threat detection and centralised management for multiple devices. The service includes regular updates, security monitoring, and incident response to address potential breaches. We also offer security audits and staff training to strengthen overall cybersecurity posture while maintaining system performance.
People
Richard Upton
Managing Director
Richard founded Fix I.T. PC Services PC Services with over two decades of hands-on IT experience. He leads technical operations, provides direct customer support, and ensures service quality across all projects. His practical approach combines deep technical knowledge with clear communication.
Rich Upton
Founder
As the heart of Fix I.T. PC Services PC Services, Rich established the company's customer-focused philosophy. With extensive technical expertise, he continues to handle complex cases and provide strategic direction while maintaining direct customer contact for service excellence.
Questions
What IT services do you offer for businesses?
We provide network maintenance, Microsoft 365 implementation, cybersecurity solutions, hardware upgrades, and 24/7 technical support tailored to business needs.
Do you support home users as well as businesses?
Yes, we assist residential clients with PC repairs, Wi-Fi upgrades, antivirus protection, and home tech support across the West Midlands.
What cybersecurity measures do you provide?
We offer ESET-powered antivirus solutions, firewall configuration, secure email practices, and Cyber Essentials certified protection for businesses.
Can you help with Microsoft 365 migration?
Yes, we handle secure migration of emails, files and users to Microsoft 365 with minimal disruption to your business operations.
Do you offer same-day IT support?
In most cases we provide same-day callouts for businesses in Redditch, Bromsgrove and surrounding Worcestershire areas.
