Business Details
18 Years
experience
Emergency
services
Expert Off-Mains Drainage Services in West Sussex
Boxall Ward was established in 2008 to provide comprehensive supply, installation, and maintenance of private off-mains drainage systems across Sussex and the Southeast. Our team includes dedicated installation crews and three certified service engineers, ensuring adherence to the highest industry standards. With over 27 years of experience in drainage and groundwork, our director Andrew Boxall has personally installed more than 500 off-mains systems, leveraging his expertise to deliver tailored solutions for every client. We specialise in sewage treatment plants, septic tanks, cesspits, and land drainage systems, ensuring compliance with Environment Agency regulations. Our workforce includes British Water-accredited engineers, guaranteeing technical proficiency and environmental responsibility.We offer full-service packages from system design to landscaping, serving both domestic and commercial clients. Our sister company, Boxall Ward (Services) Limited, established in 2012, provides annual maintenance contracts to ensure ongoing compliance and system efficiency. Customer testimonials highlight our meticulous workmanship, minimal site disruption, and exceptional aftercare. We serve West Sussex, East Sussex, Surrey, Hampshire, and Kent, with our head office located in Steyning. Our commitment to quality has earned us a reputation as a trusted partner for drainage solutions in rural and urban settings.
Services
Sewage Treatment Plants
Septic Tank Servicing
Land Drainage Systems
Cesspit Maintenance
Groundworks
Details
- Year established: 2008
Highlights and features
- Over 27 years of specialist drainage experience
- British Water-certified engineers for technical excellence
- Full compliance with Environment Agency regulations
- Comprehensive service packages from installation to maintenance
- Proven track record with 12+ years of customer testimonials
Associations and certifications
- British Water
What people say
Excellent work
Impressed with tidiness
Reliable and friendly
Stress-free process
Highly recommend
Services
Sewage Treatment Plants
We design and install modern sewage treatment plants compliant with Environment Agency regulations. Our systems serve single households to large commercial sites, featuring gravity or pumped discharge options. With tailored invert levels and bespoke units for restricted access, we ensure efficient wastewater management while maintaining environmental standards through certified British Water processes.
Septic Tank Servicing
Our annual servicing contracts maintain septic tanks and sewage treatment plants to manufacturer specifications. British Water-trained engineers conduct effluent quality tests, advise on emptying requirements, and provide discounted parts. Regular maintenance prevents over-emptying issues and ensures bacterial processes function effectively, prolonging system lifespan while meeting regulatory compliance.
Land Drainage Systems
We install land drainage solutions to mitigate flooding risks in residential and agricultural settings. Using advanced trenching techniques and traditional methods, we address waterlogged lawns, fields, and conservation areas. Our systems include sportsfield drainage, pond construction, and flood risk assessments, providing durable protection against extreme weather conditions across Sussex and surrounding counties.
Cesspit Maintenance
Our specialists manage cesspit installations and servicing, ensuring safe wastewater storage where mains drainage isn't available. We offer compliance checks, emptying services, and repairs using industry-standard equipment. Regular maintenance prevents overflow risks and environmental contamination, maintaining hygiene standards for domestic and commercial properties in rural locations.
Groundworks
We provide comprehensive groundwork services including culvert installation, fencing, brickwork, and paving. Our team constructs concrete paths, retaining walls, and drainage infrastructure while restoring landscapes post-installation. With expertise in excavations and landscaping, we deliver site-specific solutions that integrate seamlessly with existing environments across residential and commercial projects.
People
Andrew Boxall
Director
With over 27 years in drainage and groundwork, Andrew has installed 500+ off-mains systems. His expertise ensures compliant, tailored solutions while maintaining industry-leading standards through British Water accreditation.
Ruth Ward
Office Manager
Managing administration for both installation and service divisions, Ruth oversees accounting and operations from our Steyning headquarters, ensuring seamless coordination between field teams and client communications.
Andrew Dargan
Service Engineer
A British Water-certified engineer with 25+ years' experience, Andrew specialises in sewage system maintenance and repairs, delivering technical expertise during service visits across Sussex and the Southeast.
Steven King
Service Coordinator
Steven oversees servicing operations, managing maintenance schedules and emergency call-outs while ensuring compliance with manufacturer guidelines and environmental regulations for all serviced systems.
Matthew Boxall
Service Engineer
As part of our three-engineer service team, Matthew conducts effluent testing, system diagnostics, and repair work, maintaining operational efficiency for sewage treatment plants across domestic and commercial properties.
Questions
What areas do you cover for drainage services?
We serve West Sussex, East Sussex, Surrey, Hampshire, and Kent, with our Steyning base enabling efficient coverage across rural and urban locations in southern England.
Are your engineers certified for sewage system work?
Yes, our three service engineers hold British Water accreditation, ensuring compliance with industry standards for installation, maintenance, and repair of all drainage systems.
How often should septic tanks be serviced?
Annual servicing is recommended, with our maintenance contracts including effluent testing, usage advice, and discounted parts to maintain system efficiency and regulatory compliance.
Do you handle emergency drainage issues?
We provide 24/7 emergency services for urgent drainage problems, with reduced call-out fees for contract holders and rapid response times across our service areas.
Can you help with Environment Agency compliance checks?
Yes, we offer compliance assessments for £200 plus VAT, determining system adherence to general binding rules without requiring full tank emptying during property transactions.
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