Design Your Own Garments and Promote Your Brand with Confidence
At Mannocks Limited, we take pride in being a leading workwear and promotional merchandise company based in the Midlands. With over 25 years of experience, we have established ourselves as a trusted and reliable partner for businesses seeking high-quality, creative workwear items and branded products. Our commitment to excellence is reflected in our extensive range of products, exceptional customer service, and dedication to delivering market-leading solutions.
Our Services
We offer a comprehensive range of services designed to help businesses promote their brand and enhance their professional image. Our expertise spans custom embroidery, screen printing, and promotional products, allowing us to provide tailored solutions that meet the unique needs of our clients. Whether you're looking for bespoke workwear, branded gifts, or complex stocked ranges, we have the expertise and resources to deliver high-quality products that exceed your expectations.
Our Expertise
As a established clothing supplier, we have a proven track record of success in providing high-quality, personalised workwear items. Our customer services team is dedicated to providing educated assistance before, during, and after the sale, ensuring that you receive the support you need to make informed decisions about your branded workwear. With a client base that includes some of the biggest names in business, we're confident that we can provide the expert guidance and solutions you need to promote your brand effectively.
Our Values
At Mannocks Limited, we're committed to delivering exceptional customer service, high-quality products, and innovative solutions that meet the evolving needs of our clients. We pride ourselves on our extensive and diverse range of work clothes, which are designed to help businesses promote their brand and enhance their professional image. Our values are centered around customer focus, quality, and excellence, ensuring that we consistently deliver exceptional results that exceed our clients' expectations.
Review Summary
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The reviewer, Joshua Higgins, has expressed dissatisfaction with their experience with Mannocks, giving them a 1-star rating. The main issue revolves around a defective product return that was not processed correctly, leading to the loss of both the returned item and the refund amounting to 400.
Product Quality and Customer Service
Mannocks has been criticized for not providing a refund for a defective product, even after the customer sent it back in the mail. The customer believes that the fault lies with the royal mail during a strike, not with them. The company has not responded to the customer's calls or attempts to rectify the situation.
Communication Issues
Richard @ Mannocks has been accused of not responding to the customer's attempts to contact him regarding the issue. The customer feels that the lack of communication has led to an unresolved situation, with Mannocks keeping the returned item and the customer's money.
Refund Policy
The reviewer has highlighted the need for potential customers to be aware of Mannocks' refund policy, as it may not be as customer-friendly as expected. The customer's experience suggests that the company may not issue refunds even if the return is late due to circumstances beyond the customer's control.
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