Business Details
27 Years
experience
Emergency
services
Your Trusted ICT Partner for IT Support and Outsourcing
Established in 1999, ihotdesk is a trusted ICT partner specialising in IT support, outsourcing, and communications solutions for SMEs across the UK. Our proactive management of network servers prevents issues before they arise, while our implementation of cutting-edge technologies enhances business performance. We pride ourselves on becoming an extension of our clients' teams, offering corporate-grade IT and telephony services with transparent, client-first advice. With offices in London, Birmingham, Brighton, and other key locations, we provide 24/7 support, fixed IT budgets, and guaranteed continuity through holidays and absences.Our expertise spans software development, disaster recovery, VoIP systems, and flexible resourcing, ensuring businesses access specialist skills exactly when needed. Backed by partnerships with industry leaders like Dell, we deliver tailored solutions that align with evolving technological demands. Our commitment to integrity and long-term relationships has solidified our reputation as a reliable, innovative ICT provider.
Services
IT Support
Outsourcing
Software Development
Communications Systems
Disaster Recovery
Details
- Year established: 1999
Highlights and features
- We offer 24x7 IT support services across the UK
- Our fixed IT budget model ensures predictable expenditure
- Guaranteed continuity during holidays and staff absences
- Access to a broad range of ICT expertise and resources
- Flexible resourcing for peak workloads and specialist projects
Services
IT Support
Our IT support services provide comprehensive technical assistance for network servers, hardware, and software systems. We proactively manage infrastructure to prevent issues while offering reactive support for urgent requirements. Clients benefit from reduced downtime and access to certified technicians with expertise across multiple technology platforms.
Outsourcing
IT outsourcing solutions deliver cost-effective, scalable support through fixed monthly fees. We manage complete ICT infrastructures including server maintenance, software updates, and technology implementation. Businesses gain predictable budgets while eliminating HR overheads associated with in-house IT teams.
Communications Systems
Specialist communications services include VoIP telephone systems, video conferencing, and unified communications platforms. Our solutions enable agile working practices with seamless connectivity between offices and remote workers. Implementation includes system design, installation, and ongoing maintenance.
Software Development
Custom software development and application support services cater to specific business requirements. We maintain existing systems while developing new solutions to improve operational efficiency. Our approach combines technical expertise with business process understanding to deliver practical, scalable applications.
Disaster Recovery
Comprehensive disaster recovery planning and implementation ensure minimal downtime during critical incidents. Services include data backup solutions, failover systems, and 24/7 support for rapid recovery. We develop tailored strategies to protect business operations and maintain regulatory compliance.
People
David Horwood
Founder
Co-founded ihotdesk in 1999 with Preet Chahal. Led company growth to 2.2m revenue by 2006 through strategic vision and commitment to client-focused ICT solutions.
Preet Chahal
Co-Founder
Joint founder instrumental in establishing ihotdesk's technical capabilities. Contributed to building the company's reputation for reliable IT outsourcing services across the SME sector.
Gary Roberts
Managing Director
Head of ihotdesk communications Limited. Brings extensive telephony solutions expertise, specialising in VoIP implementation for businesses requiring integrated communication systems.
Simon Drew
Sales Director
Sales leader for communications division. Focuses on delivering tailored telephony solutions to SMEs, combining technical knowledge with client relationship management expertise.
Questions
What IT services do you offer?
We provide comprehensive IT support, outsourcing, software development, communications systems, and disaster recovery solutions tailored to SME requirements.
Do you serve businesses outside London?
Yes, we operate nationwide across the UK with offices in Birmingham, Brighton, Bristol, Edinburgh, Exeter, Manchester, and Reading.
Are your services available outside normal working hours?
Our critical services operate 24/7 with emergency support available for urgent ICT requirements at any time.
How do you ensure service continuity?
We guarantee uninterrupted support through cross-trained teams, automated monitoring systems, and documented processes covering all client environments.
What payment options are available?
We operate fixed monthly fee structures for ongoing services with project-based pricing for specific implementations and upgrades.
How do you handle data security?
Our security protocols include managed firewalls, encrypted communications, access controls, and compliance with industry standards like ISO 27001.
