Caring for your pets, and you.
At Plymouth Veterinary Group, we are dedicated to providing high-quality care for your pets' healthcare needs. Our team of experienced veterinarians, nurses, and receptionists are committed to delivering a personal and professional service to every part of Plymouth. Our Veterinary Hospital at Estover is open 24 hours every day of the year, providing emergency care and appointments seven days a week.
We pride ourselves on looking after your needs too, with a wide range of services designed to provide comprehensive care for your pet. From routine check-ups and vaccinations to complex surgical procedures and diagnostic imaging, we have the expertise and facilities to provide top-notch care.
Our Services
Our services include:
- Routine check-ups and vaccinations
- Diagnostic imaging, including digital x-ray, ultrasound, and endoscopy
- Surgical procedures, including keyhole surgery and cardiology referrals
- Exotic pet care, including rabbits, rodents, reptiles, and avian medicine and surgery
- Puppy and kitten clinics, including vaccinations and health checks
- Pet nutrition and dietary advice
- Pet insurance and health advice
- Time to Say Goodbye, a bereavement support service
- Repeat prescriptions and emergency care
- Neutering and spaying
- Puppy socialization parties and behavior advice
- Referrals and cardiology referrals
Our Facilities
Our Veterinary Hospital at Estover is a state-of-the-art facility, equipped with the latest technology and equipment. We have a dedicated operating theatre, dental suite, diagnostic lab, and hospital ward, where our experienced team provides 24-hour care. Our other centers around Plymouth provide a daytime service, Monday to Friday, and Saturday mornings, with an appointments system for consultations and routine operations.
Our Team
Our team of experienced veterinarians, nurses, and receptionists are dedicated to providing a personal and professional service. Our clinical director, Dr. Richard Hazard, is a certificate holder in zoological medicine and has a special interest in exotic pet care. Our clinical coach, Gemma Bowden, is a registered veterinary nurse with a keen interest in surgical nursing. Our practice director, Jane Cutler, is an associate member of the Chartered Institute of Personnel and Development and has a background in human resources.
Our Accreditations
We are proud to be accredited by the Royal College of Veterinary Surgeons (RCVS) and the International Society of Feline Medicine (ISFM). We are also certified by the Veterinary Hospital Association (VHA) and the British Small Animal Veterinary Association (BSAVA).
Our Mission
At Plymouth Veterinary Group, our mission is to provide high-quality care for your pets' healthcare needs, while also looking after your needs too. We strive to deliver a personal and professional service, with a focus on preventative care, education, and client satisfaction.
Overall Experience
The reviews highlight a mix of positive and negative experiences at this veterinary practice. While some clients have praised the staff's helpfulness, friendliness, and caring attitude, others have expressed disappointment and frustration with the service.
Staff and Communication
The majority of clients have praised the staff's friendly and professional demeanor, with many mentioning their helpfulness and caring attitude. However, a few clients have expressed frustration with the communication, citing issues with appointment scheduling, follow-up care, and sales pitches.
Value for Money
Some clients have mentioned that the practice is on the pricey side, while others have expressed disappointment with the value for money, citing instances of being asked to pay for services already covered by their pet plan.
Consultations and Treatment
Many clients have praised the quality of consultations and treatment provided by the vets, with some mentioning their thoroughness and ability to spot potential problems. However, a few clients have expressed disappointment with the quality of care, citing instances of neglect and lack of concern for their pets' welfare.
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