Delivering Value, Delivering Excellence - We've Got It Covered
Building Excellence and Sustainability: A Legacy of Expertise
John N Dunn Group stands proudly as one of the most respected building services companies in the North of England and Scotland. Founded on a foundation of craftsmanship, innovation, and unwavering customer focus, we have honed our expertise for over a century. With a team of highly skilled professionals and a diverse range of services, we are dedicated to delivering unparalleled value to our clients and driving the transition towards greener building solutions.
Our Expertise
Our diverse portfolio encompasses a comprehensive spectrum of services across plumbing, heating, electrical, mechanical engineering, and renewable energy solutions. We offer:
Plumbing & Heating
- Over 125 years of experience in residential and commercial plumbing and heating services.
- Expertise in boiler installations, servicing, and repairs.
- Comprehensive inspections and maintenance plans to ensure optimal efficiency.
Electrical
- NICEIC-registered electricians provide a complete range of services, including installations, rewires, lighting solutions, and safety inspections.
- Specialist knowledge in SMART technology and energy-efficient systems.
Mechanical & Engineering
- Comprehensive design, installation, and maintenance of mechanical systems for climate control, ventilation, and air conditioning.
- Expertise in water management solutions, including rainwater harvesting and heat pump systems.
Renewable Energy
- Early adopters and installers of innovative renewable energy technologies, including EV charging points.
- Committed to supporting the transition to sustainable building practices.
Building Services & Project Management
- From initial design through to completion, John N Dunn Group takes a holistic approach to project management.
- Assigned contract supervisors ensure quality, delivery, and clear communication throughout the process.
- Comprehensive solutions tailored to each client's unique needs and requirements.
A Strong Commitment to Customer Service
Our unwavering dedication to customer service is reflected in our track record of over 7,000 successfully delivered contracts. We prioritize clear communication, responsiveness, and exceptional craftsmanship to exceed your expectations. Our team is always ready to provide tailored solutions and address your specific requirements with personalized attention.
Conclusion
John N Dunn Group has established itself as a leader in the building services industry through its unwavering commitment to quality, sustainability, and exceptional customer service. With our extensive expertise, dedicated team, and proven track record, we are confident in our ability to deliver outstanding results for every project.
General Criticisms
JN Dunn, the plumbing contractor, has been criticized for its poor customer service, incompetent staff, and inability to resolve issues in a timely manner. Several reviewers have reported having a terrible experience with the company, stating that they have been left with unresolved problems, including intermittent hot water issues and poor aftercare service.
Northumbrian Water
Northumbrian Water, which uses JN Dunn as its plumbing contractor, has also come under fire. One reviewer, Paul Midgley, stated that the senior plumber and operations manager at NW have no knowledge of their customers' concerns and are happy to provide misleading responses.
Friendly Exception
On the other hand, Lorna Richardson had a positive experience with a plumber from JN Dunn, who was friendly, polite, and efficiently fixed her leaky toilet.
Lack of Regulation
Gavin Halliday suggests that JN Dunn's poor performance may be due to the company's ability to secure large contracts, rather than its actual quality of service. Abi White's review, however, was about a driver for JN Dunn who was unable to read road markings and cut her off on the road.
Unresolved Issues
Several reviewers, including Irina Gheorghiu, Jonny Miller, and Misse Xoxo, have reported experiencing unresolved issues, including poor customer service, unkept appointments, and subpar aftercare service.
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