Experience and Expertise in Double Glazing
Astral Direct is a trusted and established company, providing exceptional double glazing services throughout Surrey and South London for over 40 years. Family-run and driven by a dedication to quality and customer satisfaction, we have become one of the leading installers of windows, doors, and conservatories in the region.
Why Choose Astral Direct?
Our extensive experience and unwavering dedication to quality sets us apart. We take pride in:
- Expert Installations: Our highly skilled and Kitemark-certified fitters ensure meticulous installation for peace of mind.
- Quality Products: We partner with leading manufacturers like Sternfenster and Ultraframe for premium materials that enhance both comfort and energy efficiency.
- Outstanding Service: Our friendly and approachable team is committed to delivering a seamless and personalized experience from initial enquiry to completion.
Comprehensive Services and Products
We offer a comprehensive range of products and services to cater to diverse needs, including:
Windows
- Casement Windows
- Tilt & Turn Windows
- Flush Casement Windows
- Sliding Sash Windows
- Bow & Bay Windows
- Residence Windows
- Aluminium Windows
- Heritage Windows
Doors
- Front Doors
- Back Doors
- Composite Doors
- Stable Doors
- Bi-Fold Doors
- French Doors
- Patio Doors
Conservatories & Roofs
- Conservatories
- Orangeries
- House Extensions
- Roof Systems
- Solid Conservatory Roofs
- Tiled Conservatory Roofs
- Roof Lanterns
Quality and Sustainability
Our commitment to quality extends beyond exceptional products and installations. We prioritize:
- Energy Efficiency: Our windows and doors boast industry-leading insulation properties, reducing heat loss and reducing energy bills.
- Sustainable Materials: We use environmentally friendly materials and manufacturing processes to minimize our impact on the environment.
- Kitemark Certification: Our installers are certified by Kitemark, ensuring peace of mind for our customers.
Overview of Reviews
Positive Feedback
The majority of reviewers were extremely satisfied with the service provided by Astral. They praised the company's professionalism, attention to detail, and high-quality workmanship. Many reviewers mentioned the friendly and helpful staff, tidy and efficient fitting teams, and the excellent communication throughout the process. Some reviewers also appreciated the competitive prices and the ability to customize their orders.
Negative Feedback
A few reviewers experienced issues with the company's after-sales service, citing broken promises and unfulfilled commitments. Some customers reported defects with their products, such as broken keys and faulty hinges, which took a long time to resolve. One reviewer had a particularly poor experience, citing a lack of communication and a failure to rectify issues with their door.
Common Themes
- Professionalism and attention to detail
- High-quality workmanship and products
- Competitive prices and customization options
- Friendly and helpful staff
- Efficient and tidy fitting teams
- Good communication throughout the process
- Issues with after-sales service and defect resolution
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