Our Commitment to Healthcare
Broadmead Surgery stands proud as a trusted healthcare provider in the community, dedicated to delivering compassionate, comprehensive care across the entire family. Our team of experienced doctors, nurses, and support staff are committed to providing you with exceptional service and ensuring your well-being.
Our Services
We offer a wide range of services to cater to your diverse healthcare needs.
General Consultations
- Routine check-ups and vaccinations
- Management of chronic diseases
- Treatment of minor illnesses and injuries
- Access to specialist referrals when necessary
Specialized Clinics
- Children's Health: Specialized care for newborns, children, and adolescents
- Chronic Diseases: Comprehensive care and support for chronic conditions like diabetes, asthma, and heart disease
- Minor Surgery: Skilled performance of minor surgical procedures
- Non-NHS Work: Healthcare solutions for employers and their employees
- Sickness Certificates: Issuing of medical certificates for various situations
- Vaccinations: Ensuring protection against infectious diseases
- Anti-Coagulation: Management of blood clotting disorders
- Cancer Screening: Early detection and prevention of cancer through screenings and referrals
Additional Services
- Men's Health: Specialized services for optimizing men's health
- Women's Health: Focused care for women's specific healthcare needs
- Planning A Family: Guidance and support for couples trying to conceive
Our Values
At Broadmead Surgery, we uphold the following values:
- Patient-centered care: We prioritize your needs and empower you to take an active role in your healthcare.
- Compassion and empathy: We treat every patient with respect, understanding their individual needs and concerns.
- Professionalism and integrity: We maintain the highest ethical standards and deliver evidence-based care.
- Quality and safety: We continuously strive to enhance our services and provide you with the best possible care.
Receptionist Issues
The reviews highlight several issues with the receptionists at the Broadmead Surgery, including rudeness, dismissive attitude, and unhelpfulness. Multiple reviewers have reported negative experiences with receptionists Tracy and Rekha, citing their unprofessional behavior and inability to assist with basic tasks.
Booking Appointments
Several reviewers have also expressed frustration with the difficulty of booking appointments at the surgery. Long wait times, busy phone lines, and unhelpful staff have been cited as major issues.
Positive Experiences with Doctors
On the other hand, some reviewers have reported positive experiences with the doctors at the surgery, particularly Dr. James Swain and Dr. Swain locum SAS, who have been praised for their kindness, patience, and professionalism.
Access to Test Results
One reviewer has reported difficulty accessing test results, with the receptionist refusing to provide them via email.
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