Business Details
Emergency
services
Your Trusted Local Plumbing & Heating Experts in Haywards Heath
Smart Heat Experts is a locally owned and operated heating and plumbing service provider based in Haywards Heath, serving Mid Sussex and surrounding areas. Established with a commitment to raising industry standards, the company prioritises punctuality, technical excellence, and transparent communication. Our Gas Safe registered engineers specialise in boiler servicing and installations, heat pump solutions, emergency plumbing, and comprehensive heating system maintenance. With over two decades of combined experience, we focus on delivering reliable, high-quality workmanship while maintaining respect for customers' homes and time.Our team undergoes continuous training to stay current with evolving technologies, including renewable energy systems. We operate with integrity, avoiding pressure sales tactics and hidden fees, while offering flexible service plans and emergency response capabilities. Customer satisfaction is ensured through thorough post-service follow-ups and a culture of accountability.
Services
Boiler Servicing
Boiler Installations
Emergency Plumbing
Gas Safety Certificates
Heat Pump Services
Powerflushing
Plumbing Repairs
Service Plans
Air Conditioning
Highlights and features
- We have over 20 years of local plumbing and heating experience
- Our engineers are Gas Safe registered and fully qualified
- We offer complete heating and plumbing solutions under one roof
- We provide clear communication and no hidden fees
- We deliver 24/7 emergency response service
Associations and certifications
- Gas Safe Register 626194
What people say
Saved 300 last winter
Fast emergency response
Professional engineers
Clear pricing
Reliable service
Services
Boiler Servicing
Regular boiler servicing ensures safe and efficient operation while maintaining warranty validity. Our Gas Safe engineers perform comprehensive safety checks, combustion analysis, and system efficiency tests. This preventative maintenance helps reduce energy bills, extends boiler lifespan, and prevents unexpected breakdowns, particularly important for oil boilers prone to sludge buildup.
Boiler Installations
We install energy-efficient gas, LPG, and oil boilers from leading brands like Worcester Bosch and Vaillant. Our team helps homeowners select appropriate boiler types - combi, system, or regular - based on property requirements. The service includes full system integration, smart thermostat installation, and manufacturer warranty registration, with emergency replacement options available within 24-72 hours.
Emergency Plumbing
Our 24/7 emergency service addresses urgent plumbing issues including burst pipes, flooding, and heating failures. Gas Safe registered engineers respond promptly with fully equipped vehicles to handle boiler breakdowns, severe leaks, and gas safety concerns. We prioritise damage prevention and provide transparent pricing with no call-out fees during regular business hours.
Gas Safety Certificates
We provide comprehensive Landlord Gas Safety Certificates covering boilers, cookers, and fires. Our service includes appliance testing, flue safety checks, and digital certification with photographic evidence. We coordinate directly with tenants and estate agents, offering annual reminders and multi-property management solutions for landlords across Mid Sussex.
Powerflushing
Professional powerflushing removes sludge and debris from central heating systems using high-pressure equipment and specialist chemicals. This service improves system efficiency by up to 40%, eliminates cold radiator spots, and reduces boiler noise. Required before new boiler installations, it includes inhibitor treatment to prevent future corrosion and extends system lifespan.
People
Terry Matthews
Founder & Director
With over 20 years in the plumbing industry, Terry established Smart Heat Experts to deliver superior heating solutions. A Crawley College graduate, he brings extensive technical expertise and local knowledge to every project, ensuring high standards of workmanship and customer service.
Questions
Are your engineers Gas Safe registered?
Yes, all our heating engineers hold current Gas Safe registration (No. 626194) for boiler installations, servicing, and gas safety certificate issuance.
Do you offer emergency plumbing services?
We provide 24/7 emergency plumbing with typical response times of 1-4 hours across Mid Sussex, including evenings and weekends.
What boiler brands do you install?
We specialise in Worcester Bosch, Vaillant, Ideal, and Glow Worm boilers, offering extended manufacturer warranties on selected models.
Can I get a boiler service plan?
We offer monthly care plans from £11.99 including annual servicing, breakdown cover, and 10% discount on additional plumbing work.
Do you service oil boilers?
Yes, we provide full oil boiler servicing with nozzle changes, tank inspections, and combustion testing as part of our Oil Care Plan (£15.99/month).
What areas do you cover?
We serve Haywards Heath, Burgess Hill, Crawley, East Grinstead, and all RH, BN, and TN postcode areas across Mid Sussex.
