At KLM Taxis, we have been proudly serving Kettering and surrounding areas for over 30 years. Our commitment is to provide the best taxi service in Kettering, with a large fleet of well-maintained vehicles, good drivers, and competitive pricing. We understand that our customers expect a high level of service, and we strive to exceed their expectations every time.
Our Services
We offer a wide range of services to cater to various needs, from airport transfers to location transportation, business meetings, and events. Our corporate accounts provide a VIP service for our customers, including rides for business meetings and events to airport transfers. Our easy-to-use app and online booking system make it convenient for you to book a ride with us. Safety is our top priority, and we ensure that our drivers are fully licensed and insured, and our vehicles are well-maintained. We also offer a pre-booking service, so you can relax knowing that your ride is taken care of.
Our Vehicles
We have a large selection of vehicles to match your needs, including Citroen, Skoda, Seat, and Volkswagen. Our vehicles are fully insured, and we employ a strict non-smoking policy in all cars for both drivers and passengers.
Our Benefits
As a driver with KLM Taxis, you can enjoy flexible hours, guidance, and advice, and we provide all the necessary equipment for your vehicle. There are no upfront costs, and you can become your own boss. We also offer a wide range of services, including corporate accounts, school runs, airport runs, and private hire taxis.
Our Commitment to Safety
We take safety very seriously, and it is our number one priority. We want to ensure that you have a safe and enjoyable ride with us. We conduct extensive background security checks on our drivers, and our vehicles are regularly maintained to ensure your safety.
Poor Customer Service and Reliability Issues
Several reviewers expressed dissatisfaction with the company's phone operators, citing rudeness, sarcasm, and unhelpful attitudes. Some customers experienced long wait times, only to be told that their taxi was late or not arriving. Others were given incorrect pickup times or were left waiting in the cold.
Driver Issues
There were multiple complaints about drivers, including rude behavior, sarcastic comments, and unprofessionalism. Some drivers were late, did not show up, or failed to assist with luggage.
Reliability and Timeliness
Many customers experienced issues with pre-booked taxis, including long wait times, miscommunications, and no-shows. Some were told that their taxi was on its way, only to find out it was not coming or was significantly delayed.
Positive Experiences
Some customers reported positive experiences, including prompt pickups, safe driving, and courteous drivers. A few reviewers praised the company's online booking system and found the staff to be friendly and helpful.
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