Business Details
16 Years
experience
Your Trusted CRM Partner in Ashford, UK
Flowbird is a specialist CRM consultancy that helps businesses implement and optimise customer relationship management systems. With a focus on practical implementation and client-centric solutions, we work with organisations to streamline sales processes, enhance customer interactions, and improve operational efficiency. Our team of experts provides independent advice, seamless system integration, and ongoing support to ensure our clients get the most from their CRM investments. We pride ourselves on delivering tailored solutions that align with each business's unique requirements, helping teams work more effectively and achieve sustainable growth. 
Services
CRM Implementation
Sales Automation
Email Automation
Customer Retention
Lead Nurture
Data Services
Integrations
Team Training
Details
- Year established: 2010
Highlights and features
- We offer independent, vendor-agnostic CRM advice
- Our team has 10+ years of CRM implementation experience
- We provide seamless CRM system integration services
- Our solutions focus on practical implementation and adoption
- We deliver ongoing support with no lock-in contracts
Associations and certifications
- HubSpot
- Pipedrive PAC
What people say
Excellent service
Improved customer experience
Responsive and clear communications
Thorough and meaningful approach
Fantastic to work with
Services
CRM Implementation
Our CRM implementation service delivers tailored solutions that align with your business processes. We configure CRM platforms to match your sales and service motion, ensuring seamless adoption and practical implementation. The service includes system configuration, data migration, workflow automation, and user training to maximise value from day one.
Sales Automation
Sales automation solutions streamline your revenue processes through intelligent workflow design. We implement automated lead routing, task management, and pipeline tracking systems that reduce manual work and improve sales efficiency. Our approach focuses on creating repeatable processes that enhance productivity while maintaining flexibility for business growth.
Data Services
Our data services ensure clean, reliable information within your CRM system. We provide data cleansing, deduplication, and validation services that establish a single source of truth. The service includes data governance frameworks, field standardisation, and integration protocols to maintain data quality over time.
Integrations
Integration services connect your CRM with complementary business systems. We implement native and custom integrations for marketing automation, billing, analytics, and communication platforms. Our solutions ensure seamless data flow between applications while maintaining data integrity and security across your technology stack.
Team Training
Comprehensive training programs ensure successful CRM adoption across your organisation. We deliver role-based training sessions, implementation playbooks, and ongoing support materials tailored to your specific CRM configuration. The service includes initial implementation training, refresher courses, and new hire onboarding programs.
People
Jason Rainbird
Managing Director & Principal Consultant
Jason founded Flowbird to address common CRM implementation challenges. With extensive experience in CRM strategy and implementation, he leads client engagements and shapes the company's direction. His expertise focuses on aligning CRM solutions with business processes to maximise value.
Emma Everest
Client Services Director
Emma heads up delivery and technical teams at Flowbird. With responsibility for project management and client success, she ensures smooth implementations and ongoing support. Her background includes leading complex CRM projects across various industries.
Roshan Rai
Lead Integration Engineer
Roshan specialises in connecting CRM platforms with other business systems. As Flowbird's lead integration engineer, he designs and implements data models, synchronisation processes, and automation workflows that ensure reliable system integration.
Rebecca Alksnitis
Commercial Director
Rebecca manages long-term client relationships and growth strategies at Flowbird. With expertise in CRM implementation and business development, she works with clients to ensure their CRM solutions evolve with their business needs.
Questions
What CRM platforms do you work with?
We work with major CRM platforms including HubSpot, Pipedrive, Salesforce, and Microsoft Dynamics. Our platform-agnostic approach ensures we select and implement the best solution for your specific business needs.
Do you provide ongoing CRM support?
Yes, we offer ongoing support services including system maintenance, data governance, and process optimisation. Our flexible support packages help businesses maintain CRM effectiveness as they grow.
How do you ensure CRM adoption?
We focus on practical implementation that aligns with your business processes. This includes role-based training, implementation playbooks, and ongoing support to ensure your team fully adopts and benefits from the CRM system.
Can you help with CRM data migration?
Yes, our data services include comprehensive data migration, cleansing, and validation. We ensure your CRM implementation starts with clean, reliable data and establish governance processes for ongoing data quality.
What industries do you work with?
We work with businesses across finance, technology, and professional services sectors. Our experience spans organisations of various sizes, from growing SMEs to established enterprises implementing CRM solutions.
How long does a typical CRM implementation take?
Implementation timelines vary based on complexity, but most projects take 6-12 weeks. We use an agile approach with weekly delivery increments to ensure visible progress and allow for adjustments throughout the implementation process.
