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Kenward Pullen IT Services Ltd, or KPIT, is a team of software engineers that has been providing business IT support and bespoke hardware and software solutions since 1991. Our mission is to bring you professional IT support at a low cost. We are committed to delivering exceptional service, and we pride ourselves on our multiple services, limitless support, and low, set prices.
Our Values
At KPIT, we hold ourselves to the highest standards of professionalism and customer service. We are dedicated to providing our clients with the best possible support, and we do so by adhering to the following core values:
- No queue system: We do not believe in keeping our clients waiting. We strive to provide immediate support and assistance.
- Limitless support: We provide support for any device, and we do not limit the number of support requests you can make.
- Leased line support: We offer support for leased lines, ensuring that your business stays connected.
- Low cost, set prices: We believe in transparent pricing, and we offer set plans for multiple company types.
- Phone, email, or web support: We provide support through multiple channels, ensuring that you can reach us when you need to.
Services
At KPIT, we offer a wide range of services, including:
- Business Support: We provide business IT support, both remote and on-site. Our support packages are tailored for your company for the most user-friendly and cost-effective experience.
- Software Development: We design, build, and host websites and online services. We also offer extensive bespoke internal intranet solutions for any business size or need. Our software is fully web-based and supports every device. We guarantee 99.9% uptime each year.
- Telecoms: We offer VoIP services through a trusted partner, and we provide the hardware for your new VoIP. We also offer fast and reliable broadband services through a trusted partner.
Multiple Services, Integrated Together
At KPIT, we understand that businesses need more than just IT support. That's why we offer a range of services that are integrated together to provide a comprehensive solution. Whether you need IT support, software development, or telecom services, we've got you covered.
Pricing
We offer a range of price plans to suit businesses of all sizes. Our Basic Plan starts at 150 per month for 2 devices, while our Pro Plan offers support for 25 devices for 1,050 per month. We also offer an Enterprise Plan for larger businesses, with prices starting at 2,999 per month for 100 devices. All of our plans include priority phone and email support, off-site backup, server support, and web hosting.
Overall Experience
The reviews collectively highlight the exceptional service provided by the computer repair shop. Customers praise the shop's staff for being welcoming, helpful, friendly, and knowledgeable.
Repair Services
The shop's repair services are highly commended, with customers expressing satisfaction with the speed and quality of the work. One customer mentioned that the shop even managed to find a serious issue with their rig that was previously undetected.
Staff Expertise
The staff's expertise is a notable aspect, with customers appreciating the staff's ability to diagnose and resolve issues efficiently. In one instance, a customer was advised against making an unnecessary purchase, demonstrating the staff's commitment to providing honest and helpful guidance.
Customer Service
The shop's customer service receives high praise, with customers praising the digital booking and feedback system as well as the staff's friendly and professional demeanor.
Value for Money
Customers commend the shop's reasonable prices, fast service, and overall value for money.
Minor Drawbacks
One customer mentions the parking situation as a minor drawback, but this does not detract from their overall positive experience.
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