Caring for your pets as if they were our own
At Carterton Veterinary Surgery, we are dedicated to providing exceptional veterinary care to the pets of Carterton and the surrounding areas. Our team of experienced and friendly veterinary surgeons, nurses, and support staff are committed to delivering the highest level of care to your beloved pets. We understand the importance of building strong relationships with our clients, which is why we strive to provide a personalised service that meets the unique needs of each pet and their owner.
Our Services
Our comprehensive range of services is designed to support your pet's health and wellbeing throughout their life. From routine veterinary care such as vaccinations and health checks, to more complex surgical and medical procedures, we have the expertise and facilities to meet your pet's needs. Our services include Wellness Screenings for Cats and Dogs, Pet Health Club, Video Vet, Online Payment, and Insurance. We also offer Out of Hours Care for emergencies that may arise outside of our normal operating hours.
Who We Are
Carterton Veterinary Surgery has been providing veterinary services to the local community since 2014. Our team is led by Director and Veterinary Surgeon, Grahame Howe, who is dedicated to delivering exceptional care to our clients and their pets. We are proud to have a dedicated and friendly team who will always treat your pet as if they were their own. We continually invest in the latest equipment and training to ensure that we can provide the best possible care for your pet.
Our Philosophy
At Carterton Veterinary Surgery, we believe in working in partnership with our clients to ensure the best possible outcomes for their pets. We will discuss options, outcomes, and costs with you to provide all the information you need to make informed decisions about your pet's care. We are committed to providing a convenient and accessible service that meets the needs of our clients and their pets.
Service and Care
The reviews for Carterton Vets are largely positive, with many clients praising the excellent care and service they receive. Some reviewers mention the friendly and caring staff, stating that they always put their pets first. The vets are also commended for their expertise and thorough consultations, leaving clients feeling confident and informed about their pets' treatment.
Communication
However, there are some criticisms regarding communication. One reviewer mentions that they had difficulty getting a response from the vets, particularly when trying to get a second opinion or follow up on treatment. Another reviewer had issues with the vet's response to their pet's medication, feeling that they were not proactive in addressing the problem.
Profit vs. People
One reviewer specifically mentions that they felt the vets prioritized profit over people and animals, citing an experience where they were charged for a consultation despite the vet not being able to provide the necessary treatment.
Waiting Times
There are also concerns about waiting times, with one reviewer stating that they had to wait for hours outside the vets before being seen. Another reviewer mentions that they were unhappy with the pager system, feeling that it was unreliable.
Unconventional Practices
One reviewer was disappointed that the vets would not see their poorly dog, even though they were registered with the practice. They were instead told to wait outside for up to 3 hours, which was unacceptable.
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