Right care, right person: the role of our GP Receptionists
Shap Medical Practice is a dedicated team of healthcare professionals committed to providing high-quality primary care to the residents of Shap and surrounding areas. We believe in fostering strong patient relationships and working collaboratively to deliver compassionate, holistic healthcare.
Our Services
We offer a comprehensive range of services to cater to your physical and emotional wellbeing. Our dedicated clinicians provide:
General Consultations
- Comprehensive health checks and screenings
- Management of chronic conditions
- Treatment of acute and chronic illnesses
- Travel and vaccination advice
Specialized Services
- Asthma management
- Sexual health consultations
- Travel medicine
- Minor surgery
- Women's health care
- Minor injury management
Additional Support
- Health education and prevention programs
- Care for the elderly
- Support for bereaved patients and families
- Mental health resources
Our Commitment to Accessibility
We believe healthcare should be accessible to everyone. We strive to provide a welcoming and inclusive environment for patients of all abilities. We offer:
- Accessible signage and website
- Step-free access to our premises
- Designated parking spaces
- Assistance with communication for those with hearing or visual impairments
Our Team
Our team of experienced and compassionate healthcare professionals are dedicated to providing you with excellent care. We are committed to ongoing professional development and working in partnership with you to achieve the best possible outcomes.
Working Together
At Shap Medical Practice, we value open communication and shared decision-making. We encourage you to actively participate in your healthcare journey and ask questions to ensure you receive the care you need. Working together, we can achieve better health outcomes and maintain your well-being.
Positive Comments
The practice is highly praised for its friendly and helpful receptionists, and the doctors are commended for their tireless efforts and going above and beyond. Patients appreciate the professional and pleasant service from both medical and reception staff. The practice is also valued for its excellent and caring service, especially for patients with complex medical conditions.
Negative Comments
There are concerns about the practice's customer service and public relations training, particularly with regards to handling patient calls. Additionally, there have been instances where patients were refused treatment despite the need for immediate attention.
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