Shap Medical Practice is a primary care medical facility that provides a range of services to patients, including general practitioner (GP) consultations, online consultations, repeat prescription ordering, and patient online services. The practice is committed to providing accessible and inclusive healthcare services, and offers a variety of access points for patients, including online booking and appointment systems, as well as a patient participation group. The practice also has a range of policies and procedures in place to ensure the best possible care for patients, including clinical governance, patient confidentiality, and data protection.
The practice is highly praised for its friendly and helpful receptionists, and the doctors are commended for their tireless efforts and going above and beyond.
There are concerns about the practice's customer service and public relations training, particularly with regards to handling patient calls.
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