Ligoniel Health Centre, located at 74A Ligoniel Road, Belfast, BT14 8BY, is a reputable medical facility that has been serving the local community for many years. The practice is staffed by a team of dedicated healthcare professionals who strive to provide the best possible care to our patients. Our telephone number is 028 90391690, and we are always available to answer any queries or concerns you may have.
Our Services
At Ligoniel Health Centre, we offer a wide range of services designed to meet the diverse needs of our patients. These services include:
- Appointments: We offer both urgent on-the-day GP appointments and non-urgent pre-bookable appointments. From Tuesday 2nd May 2023, for urgent on-the-day appointments, you will need to ring the surgery at 08:30 am. To arrange a non-urgent pre-bookable appointment, you will need to ring at 09:15 am. For any other general enquiry, you will need to ring between 10:30-12:45 and 2-3 pm.
- Telephone Advice & Home Visits: If you are unable to attend the surgery, you can request a telephone consultation or home visit by contacting us during our opening hours.
- Prescriptions: We offer a repeat prescription service that allows you to order your medication via telephone or through our 24-hour repeat prescription line on 028 90721540. Please allow at least 48-72 hours from the issuing of your prescription to collecting it from the pharmacy.
- Pharmacy First Service: Our Pharmacy First Service allows you to receive advice and treatment for minor ailments from your local pharmacist, without needing to see a GP.
- The Team: Our team consists of doctors, nurses, and healthcare professionals who are dedicated to providing the best possible care to our patients.
- Clinics & Services: We offer a range of clinics and services, including Travel Clinics, Flu & Covid Clinics, and Domestic Abuse/Sexual Violence clinics.
- New Patients: We welcome new patients to the practice and have a dedicated page on our website to help you register.
- Non-English Speakers: We cater to the needs of non-English speakers, and have a dedicated page on our website to help you access our services.
- Your Health: We have dedicated pages on our website to help you plan for your pregnancy, child health, men's and women's health, senior's health, sexual health, and chronic conditions.
Important Notices
From time to time, we may need to make changes to our systems or opening hours. Please check our website for the latest information.
The surgery will be closed for the May Day Bank Holiday on Monday 27th May 2024. If you require a doctor in an emergency, please phone North & West Urgent Care on 028 90744447. The surgery will re-open on Tuesday 28th May 2024 at 8.30 am.
We would appreciate your co-operation and patience with the new changes as we strive to improve our patient services. Due to the high demand at the surgery, we would ask that you be patient and courteous to our staff. We are all working hard as a Team to provide the best service possible for all our Patients.
Ordering Prescriptions
You can order prescriptions by telephone on 028 90391690 between 10.30 am to 12.45 pm and from 2 pm to 3 pm or via the 24-hour repeat prescription line on 028 90721540. Please allow at least 48 - 72 hours from the issuing of your prescription to collecting your prescription from the pharmacy.
Cancelling Appointments
If you are unable to attend your appointment with the doctor or the nurse, please phone the surgery to cancel the appointment so that we can accommodate other patients who need seen.
Using Our Website
Our website is designed to be a useful resource for our patients, with links to other reliable websites for health-related information.
Patient Feedback on Ligoniel Health Centre
General Patient Satisfaction
The majority of the patients who visited Ligoniel Health Centre expressed their satisfaction with the services provided. They appreciated the courtesy, professionalism, and respect they received from the staff, including Dr Logan, Dr Gilmore, and the support staff.
Efficient Care and Support
Patients were impressed with the care they received during their visits, especially during times of illness. The staff was always ready to help and provided the best possible support.
Appreciation for Staff
The staff at Ligoniel Health Centre received high praise for their hard work and dedication, especially during the pandemic. Their efforts were recognized and appreciated by the patients.
Communication and Booking Issues
However, there were several issues reported regarding the appointment booking system. Some patients had difficulties in getting through on the phone, and when they finally did, they were told that there were no more appointments available. This led to frustration and disappointment among the patients.
Staff's Attitude and Response
The staff at Ligoniel Health Centre was criticized for their attitude and response to the patients' difficulties. Some patients felt that the staff was unhelpful and uncaring, which added to their frustration.
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