Business Details
27 Years
experience
Your Trusted IT Support & Computer Repair Service in Romsey
Established in 1999, we provide responsive, knowledgeable computer repair and support services for home users and businesses across Hampshire. Our Romsey-based team serves Southampton, Winchester, The New Forest, Test Valley, and surrounding areas, offering workshop repairs, onsite visits, and remote support. As preferred computer install agents for the John Lewis Partnership, we combine technical expertise with personalized service to resolve issues ranging from virus removal to complete system installations. Our 20+ years of experience ensures tailored solutions for hardware failures, software problems, and device configuration challenges.We prioritize customer understanding, charging only for hands-on time during diagnostics, and offer one-to-one tuition to build client confidence. With a reputation for treating customers as individuals, we maintain hundreds of loyal clients who trust our team to deliver quick turnaround times and reliable technical support. Our services extend to data recovery, network setup, and pre/post-purchase advice, ensuring seamless transitions to new technology while preserving existing data and software compatibility.
Services
Computer Repairs
Data Recovery
Onsite Support
Virus Removal
System Installations
Device Configuration
Network Setup
Remote Support
Technical Tuition
Details
- Year established: 1999
Highlights and features
- We have over 20 years of experience in computer repair and IT support
- We offer both workshop repairs and onsite visits across Hampshire
- Our team provides data recovery services with specialist partners
- We are preferred computer install agents for the John Lewis Partnership
- We charge only for hands-on diagnostic time during workshop repairs
What people say
Responsive and friendly
Excellent service
Highly recommended
Technical expertise
Patient approach
Services
Computer Repairs
We diagnose and fix hardware failures, software issues, and performance problems for PCs and Macs. Our technicians replace faulty components, upgrade storage drives, and reinstall operating systems to restore functionality. With over 20 years of experience, we ensure reliable solutions for slow-running or broken computers while preserving your critical data.
Data Recovery
Our specialists recover lost data from failed hard drives and storage devices using advanced techniques. We collaborate with specialist partners for complex cases while offering localised support for common data loss scenarios. This service includes transferring recovered files to new storage solutions and ensuring business continuity for both personal and commercial clients.
Onsite Support
Our engineers provide doorstep technical assistance for network setup, device configuration, and system troubleshooting. This service covers wireless network optimisation, software installation, and hardware integration at client premises. We prioritise clear communication to help users understand technical processes while resolving issues efficiently in their working environment.
Virus Removal
We eliminate viruses, malware, and other security threats from infected systems while securing your digital assets. Our process includes comprehensive system scans, removal of malicious software, and implementation of protective measures. We also educate users on safe computing practices to prevent future infections across both personal and business devices.
Technical Tuition
Personalised one-to-one training sessions help users master new technology in their own environment. We cover device setup, software usage, and account management while addressing specific challenges like forgotten passwords. Our patient approach builds user confidence with practical solutions tailored to individual needs and technical proficiency levels.
People
Nigel Powell
Director
With over 20 years in IT support, Nigel leads our technical team and oversees operations. He won the Waitrose 'Achieving Business Excellence Through People' award in 2005 and has built our reputation for exceptional customer service through strategic partnerships like our John Lewis collaboration.
James Lai
Senior Technician
James specialises in complex system installations and network configurations. Recognised for his problem-solving skills, he has been instrumental in our data recovery services since 2001. Clients consistently praise his technical expertise and patient approach to resolving challenging IT issues.
Peter Taylor
Operations Manager
Peter manages our day-to-day operations and client relations. With a focus on service excellence since joining in 2005, he ensures our workshop and onsite services maintain the high standards that earned us multiple Hampshire Chambers of Commerce golf tournament victories through team-building initiatives.
Questions
What areas do you cover for onsite services?
We provide onsite support across Hampshire including Romsey, Southampton, Winchester, The New Forest, Test Valley, and surrounding areas.
Do you offer emergency computer repairs?
While we recommend booking appointments, we prioritise urgent cases and offer same-day diagnostics for critical system failures during working hours.
Can you help with both PC and Mac systems?
Yes, our technicians are qualified to repair and maintain both Windows PCs and Apple Mac systems, including cross-platform compatibility issues.
How do you handle data recovery?
We perform initial assessments locally and partner with specialist labs for complex cases, ensuring maximum data retrieval while maintaining security.
Do you provide remote support options?
Yes, we offer remote assistance for software issues and configuration problems, with appointments available during normal working hours.
What payment methods do you accept?
We accept cash, card payments, and bank transfers for our services - please contact us directly for specific payment arrangements.
