Providing exceptional care, building stronger relationships
Harston Surgery provides a comprehensive range of NHS services to the local community. Our dedicated team of healthcare professionals is committed to delivering high-quality care and personalized treatment to every patient.
General Practice
Our experienced GPs offer consultations for a wide range of medical conditions, including:
- Routine health checks and vaccinations
- Management of chronic diseases such as diabetes and heart disease
- Treatment of minor illnesses and injuries
- Prescription of medications
Child Health
We provide comprehensive care for children from birth through adolescence, including:
- Well-child visits and immunizations
- Management of childhood illnesses
- Growth monitoring and development assessments
Mental Health Support
Our team of healthcare professionals can provide guidance and support for mental health concerns, such as:
- Anxiety and depression
- Stress management
- Relationship issues
- Emotional well-being
Family Planning and Sexual Health
We offer services related to family planning and sexual health, including:
- Contraception counseling
- STI testing and treatment
- Pregnancy testing and counseling
Working Hours
Our surgery is open from Monday to Friday, from 8:00 am to 6:00 pm. We also offer limited services on Saturdays from 8:00 am to 12:00 pm.
Our Commitment
Harston Surgery is committed to providing our patients with:
- Accessibility: We strive to make our services accessible to everyone in the community, regardless of age, ability, or financial background.
- Quality: Our healthcare professionals are highly skilled and experienced, and we adhere to the highest standards of care.
- Compassion: We treat our patients with respect and understanding, and we are committed to providing a supportive and comforting environment.
Poor Communication and Inadequate Service
Some reviewers have experienced difficulties with accessing the dispensary, with one reviewer noting that the opening times on the website do not match the actual surgery hours, which is frustrating and inconvenient. Other reviewers have reported issues with prescription delivery, with one reviewer claiming that a doctor filled out a prescription for them despite not being their patient.
Impaired Service and Unhelpful Staff
Several reviewers have had poor experiences with the staff at the surgery. One reviewer reported being treated rudely by a receptionist, while another reviewer had to report the prescription delivery man to the police due to his aggressive and abusive behavior. Another reviewer had issues with the dispensary staff, who were described as arrogant, rude, and unhelpful.
Excellent Care and Service
Despite the negative reviews, some reviewers have had excellent experiences with the surgery. One reviewer praised the GP partners, Dr. Allen and Dr. Gee, for being knowledgeable, experienced, and empathetic. Another reviewer reported having a successful appointment with a doctor, and another reviewer praised the surgery's emergency appointment system.
Accessibility Issues
One reviewer noted that the surgery's razor wire fencing and other obstacles make it difficult to access the premises, which can be inconvenient and frustrating.
Charges and Inefficient Systems
One reviewer reported being overcharged for their prescription, which was not the only instance of inefficiency reported by others.
Overall Satisfaction
Despite the issues reported by some reviewers, others have been satisfied with their experiences at the surgery. One reviewer reported never having a negative experience with the practice in their 20 years of membership.
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