Business Details
Trusted Residential & Nursing Care Homes in Sussex
Carlton House is a family-run organisation with over two decades of experience in managing residential and nursing care homes across Sussex. Established by proprietors Russell and Fiona Pinsent, the company operates five registered care homes, including specialist facilities for adults with enduring mental health issues and dementia. Our approach prioritises a caring, homely atmosphere that respects individual dignity, privacy, and independence, while encouraging residents to achieve their highest potential through tailored physical, social, and emotional support. The leadership team, including Director Romi Pinsent, Operations Manager Robin Corker, and Compliance Manager Paula Devonport, ensures compliance with CQC and local authority standards.Our homes offer respite care where available and provide access to community nurse teams for non-nursing homes. We foster a culture of respect, dignity, and genuine care, with staff dedicated to maintaining residents' quality of life. The company also facilitates community engagement through regular outings using our dedicated mini-bus. Our philosophy centres on empowering residents to live fulfilling lives while ensuring their rights and choices are upheld. We actively welcome family involvement and strive to create warm, supportive environments that feel like home. This commitment to person-centred care has earned us recognition as a trusted provider in the sector.
Services
Residential Care Homes
Nursing Homes
Dementia Care
Respite Care
Mental Health Recovery
Highlights and features
- Family-run with over 20 years' specialist care experience
- Dedicated compliance with CQC and local authority standards
- Person-centred approach respecting individual dignity and choice
- Regular community outings using our dedicated mini-bus
- Experienced leadership team supporting registered managers
What people say
Incredibly caring staff
Happy residents
Freedom to come and go
Good food quality
Well-maintained gardens
Services
Residential Care Homes
We provide residential care homes for adults with dementia and mental health needs. Our homes offer homely environments with tailored support for daily living, personal care, and social engagement. Staff focus on maintaining residents' independence while ensuring safety and comfort through 24-hour assistance and regular health monitoring.
Nursing Homes
Specialist nursing homes for individuals requiring clinical care. Our registered nurses deliver treatment for chronic conditions, medication management, and rehabilitation support. Services include wound care, palliative care, and coordination with external healthcare professionals to maintain residents' physical wellbeing and quality of life.
Dementia Care
Tailored dementia care environments with trained staff supporting cognitive function and emotional wellbeing. We implement person-centred care plans addressing individual needs, using structured routines, sensory activities, and family involvement to reduce confusion and enhance residents' comfort and dignity.
Respite Care
Temporary care solutions for families needing short-term support. Available in selected homes, our respite care maintains continuity of care while providing relief for primary caregivers. Services include accommodation, meals, personal care, and recreational activities tailored to individual needs and preferences.
Mental Health Recovery
Specialist mental health recovery homes for adults with enduring conditions. Our multidisciplinary approach combines therapeutic activities, medication management, and psychological support to promote stability. Staff work closely with residents to develop coping strategies and encourage gradual reintegration into community life through structured programmes.
People
Russell Pinsent
Proprietor
With over 20 years' experience in care home management, Russell co-founded Carlton House. He oversees strategic operations across five Sussex-based homes, ensuring high standards of care delivery and regulatory compliance while maintaining family values.
Fiona Pinsent
Proprietor
Co-founder Fiona Pinsent brings extensive care sector expertise to our leadership team. She works alongside Russell to maintain quality standards across all facilities, focusing on creating supportive environments that prioritise residents' dignity and individual needs.
Romi Pinsent
Director
As Director, Romi manages financial operations and collaborates with senior managers to ensure regulatory compliance. She plays a key role in strategic planning and supports registered managers to maintain CQC standards across all care homes.
Robin Corker
Operations Manager
Robin oversees day-to-day operations across our care homes, implementing policies to ensure consistent service quality. He works closely with registered managers to maintain compliance with regulatory requirements while supporting staff development and resident welfare initiatives.
Paula Devonport
Compliance Manager
Paula ensures all homes meet CQC and local authority standards through regular audits and staff training programmes. She collaborates with registered managers to implement best practices in care delivery and maintains documentation for regulatory inspections.
Questions
What types of care do you provide?
We offer residential care, nursing care, dementia support, and mental health recovery services across five Sussex-based homes, with respite care available in selected locations.
Do you accept emergency admissions?
While we primarily focus on planned placements, emergency support may be considered when availability permits in our non-nursing care homes.
How do you involve families?
We actively encourage family participation in residents' lives and maintain open communication channels. Regular visiting is welcomed, and we keep families informed about their loved ones' care and wellbeing.
What activities are available?
Residents enjoy regular outings using our mini-bus, including garden centre visits and picnics. Daily activities are tailored to individual interests and abilities across all our care homes.
How do you ensure care quality?
Our compliance team conducts regular audits, while registered managers maintain CQC standards. Staff receive ongoing training to ensure high-quality care delivery aligned with regulatory requirements.
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