Indulge in the taste of perfection, every time!
At Kerrs Bakery, we're passionate about creating delicious baked goods that bring joy to our customers. As a family-run business, we've been perfecting our craft for years, and we're proud to be one of the leading bakeries in the UK. Our story began with a simple yet ambitious goal: to provide top-quality products that exceed our customers' expectations. Today, we're proud to offer an extensive portfolio of mouth-watering treats that cater to all tastes and dietary needs.
Our Mission
Our mission is to provide exceptional baked goods that bring people together. We believe that baking is an art form, and we're dedicated to crafting products that are not only delicious but also visually appealing. From our crunchy Caramel Shortcake to our delectable cakes, every item in our range is carefully crafted to ensure that it meets our high standards of quality and taste. We're committed to using only the finest ingredients, sourced locally whenever possible, to create products that are packed with flavour and love.
Our Services
At Kerrs Bakery, we offer a range of services designed to meet the needs of our customers. Whether you're a small grocer, coffee shop, deli, or major supermarket, we can provide you with a bespoke range of products that will delight your customers. Our products are distributed directly to your doorstep by our dedicated team of wholesale distributors and our own vans, ensuring that they arrive fresh and in perfect condition. We also offer own label and bespoke products, allowing you to create your own unique brand identity.
Our Commitment
At Kerrs Bakery, we're committed to excellence in every aspect of our business. From the quality of our products to the service we provide, we strive to exceed our customers' expectations every time. We're proud to be a family-run business, and we believe that our personal touch sets us apart from larger bakeries. Our team is dedicated to providing exceptional customer service, and we're always happy to go the extra mile to ensure that our customers are completely satisfied.
Our Values
At Kerrs Bakery, we're guided by a set of core values that shape our approach to business. We believe in quality, integrity, and community, and we strive to live these values every day. We're committed to creating products that are not only delicious but also sustainably sourced and environmentally friendly. We're proud to be part of our local community, and we're dedicated to supporting local suppliers and charities wherever possible.
Employee Treatment and Quality Control
There are several concerns raised about the treatment of employees, with one reviewer stating that they were subjected to bullying and sarcastic remarks from a staff member. Furthermore, there are allegations of poor quality control, with reviewers complaining about stale and old-tasting products, including shortcake and biscuits.
Product Quality
Some reviewers were disappointed with the quality of Kerr's baking products, citing issues with stale shortbread bases, sugary treats, and soggy biscuits. One reviewer even questioned the company's hygiene standards.
False Advertising
Another issue raised was that of false advertising, with one reviewer claiming that the empire biscuits they purchased had a different type of jelly filling than what was pictured on the packet. This led to a complaint to trading standards about a "bait and switch" tactic.
Positive Experiences
On a more positive note, some reviewers praised Kerr's baking products, stating that they were better than homemade and that the company deserved its success. Some reviewers also appreciated the company's humble beginnings and its growth into a successful business.
Customer Service
One reviewer expressed gratitude to Kerr's Bakery for delivering cakes to a hospital ward, which helped to brighten up difficult shifts.
Be the first to review Kerrs Bakery.
Write a Review
