Our Practice
Melrose Medical Centre is a small, friendly practice based in Billingham, Stockton-on-Tees. We pride ourselves on providing our patients with high-quality, personalized care in a comfortable and caring environment. Our team of experienced doctors, nurses, and healthcare assistants are dedicated to working together to meet your healthcare needs.
Our Team
Led by Dr Awad and Dr Goddard, our team of healthcare professionals are highly skilled and passionate about providing exceptional patient care. We also have a dedicated practice manager and reception staff who are committed to ensuring a smooth and efficient experience for all our patients.
Our Services
We offer a comprehensive range of services to meet your healthcare needs, including:
Telephone Consultations
- Speak to a doctor over the phone from the comfort of your home.
- Ideal for routine consultations or advice on minor health concerns.
Home Visits
- Suitable for patients with mobility issues or severe medical conditions that prevent them from attending the surgery.
Additional Services
- Chronic Disease Management clinics for managing ongoing health conditions like asthma, diabetes, and heart disease.
- Child Health Clinics for comprehensive care of young children.
- Smoking Cessation support to help you quit smoking.
- Smear tests and contraceptive services.
- Minor surgery and joint injections.
- Travel vaccinations.
- Regular health checks for specific conditions like cardiovascular disease and cholesterol management.
- Management of chronic drug therapies.
- Counselling services for various mental health concerns.
- Weight management programs to support healthy living.
We also offer a range of additional services, such as
- Phlebotomy services for blood tests and screenings.
Our Commitment
Melrose Medical Centre is committed to providing our patients with:
- Prompt and personalized care: We strive to address your concerns promptly and provide tailored care based on your unique needs.
- Compassionate and empathetic staff: Our team is dedicated to providing empathetic care and understanding your concerns.
- Accessible services: We offer various services to cater to your needs, including online booking and prescription ordering.
Patient Satisfaction and Care
The patients of Melrose Practice have expressed their satisfaction with the care provided by the doctors and staff. The doctors, Dr. Awad and Dr. Goddard, have been described as caring, lovely, and professional. The receptionists were also praised for their warm welcomes and assistance. The staff's ability to listen and address patient needs has made them stand out from other practices.
Professional Service and Attention to Detail
The practice has been commended for its professional service and attention to detail. From the moment patients enter the surgery, they feel welcomed and cared for. The staff is dedicated to providing top-notch care, making sure all patient needs are met. The doctors have been praised for their ability to diagnose and treat complex conditions, such as autism, and for their commitment to finding solutions for their patients.
Positive Experiences
The reviews highlight positive experiences, such as the doctors' caring nature, the staff's friendly and welcoming demeanor, and the practice's commitment to patient care. The patients have appreciated the practice's ability to handle complex medical needs and the staff's willingness to go above and beyond for their patients.
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