Your Body. Our Specialism.
Barnard Castle Surgery is a vibrant and dedicated primary care practice serving the needs of our patients in the local community. We pride ourselves on providing top quality healthcare in a courteous and professional manner, placing your needs at the heart of everything we do.
Our Mission
Our mission is to offer accessible and comprehensive healthcare services that meet the diverse needs of our patients. We strive to build trust and strong relationships with our patients, ensuring open communication and shared decision-making in every interaction.
Our Services
We offer a wide range of services to meet your healthcare needs, including:
General Practice Consultations
- Routine consultations and preventative care
- Management of chronic diseases
- Acute and urgent care
- Children's health
- Women's health
- Men's health
Additional Services
- Travel vaccinations and health advice
- Minor surgery
- Health promotion and wellbeing programmes
- Online services for appointments, prescriptions and patient records
Technology & Facilities
Our modern surgery is equipped with state-of-the-art technology to ensure efficient and effective healthcare. We provide:
- Secure online booking and prescription services
- Digital medical records
- Accessible, fully equipped consulting rooms
- Disabled access and facilities
Patient-Centered Care
We believe in empowering our patients by:
- Providing clear and understandable information
- Actively listening to your concerns
- Involving you in shared decision-making
- Offering support and guidance through every step of your healthcare journey
Our Team
Our dedicated team of healthcare professionals are highly skilled and experienced in providing compassionate and comprehensive care. To learn more about our team, please visit the "Meet the Practice Team" section of our website.
Overview of the Reviews
The reviews are a mixed bag, with both positive and negative comments about the surgery.
Positive Comments
- The recent change in the phone system has been well-received, with the option to receive a callback while keeping one's place in the queue.
- The receptionists have been described as helpful and friendly, with some individuals being singled out for their exceptional service.
- The surgery has been praised for its level of service, with some patients comparing it favorably to their previous experiences.
- Some patients have reported positive interactions with specific doctors and staff members.
Negative Comments
- Some patients have experienced difficulties with the phone system, including long wait times and disconnections.
- There have been issues with appointment availability, with some patients being told that there are no appointments available or being told to try again the next day.
- Some patients have reported poor communication and lack of follow-up on test results and appointments.
- There have been complaints about the surgery's handling of mental health issues, with some patients feeling that their concerns are not being taken seriously.
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