Bringing the essence of Italian style and elegance to your home
Here at Grand Design Furniture and Gifts, we're passionate about bringing the essence of Italian style and elegance to your home. As a family-run business based in Orpington, Kent, we've been delighting customers with our exclusive collection of furniture pieces from the best designers in Italy since 1997. Our extensive range of living room furniture, dining sets, bedroom furniture, and accessories is designed to bring a touch of sophistication and glamour to your living space.
Our Story
We began our journey in 1997, and over the years, we've grown to become a popular fixture on Orpington High Street. Our commitment to delivering exceptional quality, style, and customer service has earned us a reputation as one of the leading Italian furniture specialists in the region. Our showroom is a testament to our passion for Italian design, where you can explore our vast collection of furniture and gifts that exude elegance, sophistication, and flair.
Our Services
At Grand Design Furniture and Gifts, we understand the importance of creating a home that reflects your personality and style. That's why we offer a comprehensive range of services designed to make your shopping experience with us seamless and enjoyable. From helping you choose the perfect piece of furniture to providing expert advice on interior design and styling, our team is dedicated to ensuring that you find the perfect solution for your home. Our services include:
- A wide range of Italian furniture designs and collections
- Expert advice on interior design and styling
- Personalised customer service
- Home delivery and installation services
- A comprehensive range of accessories and gifts to complement your furniture
What Sets Us Apart
At Grand Design Furniture and Gifts, we're committed to delivering exceptional quality, style, and customer service. Our team is passionate about Italian design, and we're dedicated to bringing you the very best in furniture and gifts from the top designers in Italy. Our showroom is designed to inspire, and our expert staff is on hand to offer guidance and advice to help you make the perfect choice for your home.
Customer Experience
The reviews allude to a frustrating experience with a faulty product, specifically a "seteeto" which is likely a typo for "settee" or sofa.
Logistical Issues
Several customers have expressed disappointment with the company's response to their issues. There is a clear sense of urgency and frustration, with one reviewer stating they will take their complaint to the local trading standards if the issue is not resolved.
Common Theme
The common thread throughout these reviews is the customer's dissatisfaction with the company's handling of faulty products and their requests for replacements or refunds.
Recommendation
Based on these reviews, it appears that the company needs to improve its customer service and logistical processes to ensure that faulty products are replaced or refunded in a timely manner.
Be the first to review Grand Designs.
Write a Review
