Your mobile home, serviced with a smile
At Optical Centre, we pride ourselves on providing exceptional eyecare services to our customers in Merthyr Tydfil, Mountain Ash, Rhymney, and Ebbw Vale. With over 50 years of experience, we have built a reputation for delivering personalized and friendly service that puts our customers first. Our team of highly trained optometrists and experienced staff are committed to providing the highest quality service, using the latest technology and equipment to ensure accurate diagnoses and effective treatments.
Our Services
We offer a comprehensive range of eyecare services, including eye health checks, glasses and sunglasses, contact lenses, and lens upgrades. Our state-of-the-art practices are equipped with the latest technology, including 3D OCT screening, which can diagnose potentially serious conditions that can affect your eyesight and well-being. We also offer a one-hour lens service, allowing you to get your glasses glazed into your own frames within an hour.
Our Approach
As an independent family-run opticians, we are committed to providing personalized service that meets the individual needs of each customer. We take the time to listen to our customers' concerns and provide expert advice on the best solutions for their eyecare needs. We also offer a range of special offers and discounts, including student and NHS discounts, children's offers, and lens upgrades.
Our Team
Our team of optometrists and staff are highly trained and experienced professionals who are dedicated to providing exceptional eyecare service. We continue to invest in ongoing training and development to ensure that our team is up-to-date with the latest technologies and techniques. Our team is friendly, approachable, and committed to providing a high level of customer service.
Excellent Customer Service
The majority of reviews are extremely positive, praising the friendly, helpful, and polite staff at Mount Optical Centre. The customers commend the opticians for their thorough and professional approach, making them feel valued and cared for. The owner is also noted for being approachable and willing to go the extra mile to ensure customer satisfaction.
Concerns about Staff Behaviour
However, there are a few instances of poor customer service. One reviewer was asked to leave the shop due to his anxiety disorder, which caused distress. Another reviewer felt belittled by the receptionist for being a few minutes late for an appointment.
Disappointment with Services
A few reviewers had issues with specific services, such as glasses frames or eye tests. However, they commended the staff for handling these issues promptly and professionally.
General Satisfaction
The majority of reviewers were extremely satisfied with their experience at Mount Optical Centre, citing excellent customer service, thorough testing, and prompt assistance.
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