Your trusted property advisor, every step of the way
Welcome to Dorking Fires & Stoves, a family-run business with a rich history and a commitment to providing honest services and competitive pricing. We have been serving the Surrey area since June 2011, offering a wide range of professional services to meet the needs of homeowners and building companies. From the commission, installation, and repair of fireplaces and gas fires to recommending trades for additional services, we strive to deliver transparent and effective solutions that achieve desired results.
As a 2nd generation family company, we take pride in our friendly and customer-focused approach. Our family members are actively involved in the business, working in the showroom and upholding our values of honesty and integrity. With over 35 years of experience, no job is too big or too small for us. We offer high-quality services at outstanding value for money on every job.
We are Gas Safe and HETAS registered, allowing us to install gas fires and solid fuel fireplaces legally and efficiently. We also have public liability insurance up to 5 million, ensuring that our customers are protected. Our dedicated showroom on Dorking High Street is conveniently located to offer services across Surrey, and we are always willing to travel for the right job.
Complete Start to Finish Package
At Dorking Fires & Stoves, we offer a complete start to finish package that includes everything from design to completion. We provide free site visits and estimates with no obligations, and our expert advice and services ensure ideal results. We offer a 12-month workmanship warranty, and most products have extended lifetime warranties.
Our main services include solid fuel stoves, fireplaces and surrounds, gas fires and stoves, servicing, repairs on all relevant products, commissioning and certification of products, installation of flues liners, twin wall systems and chimney breasts, help with design, and recommendation of companies for additional trades.
If you need help with fireplaces in an emergency, you can contact us 24 hours a day. We will be with you as soon as possible to deal with gas leaks, birds stuck behind gas fires, loss of heating, and any other issues.
Extensive Range of Brands and Manufacturers
As a dedicated showroom, we stock an extensive range of brands and manufacturers, which you can view in our Dorking showroom or in our brochures. We can also supply 95% of market products from other suppliers. Our experienced staff can help you choose the right fireplace or stove for your needs, ensuring that you get the best value for your money.
Contact Us
If you have any questions or would like to schedule a free site visit and estimate, please contact us at our showroom on 01306 887213 or alternatively call 07597 228 300. You can also visit us in person at our showroom located at 1-2 Lyons Court, Dorking, Surrey, RH4 1AB. We are open 7 days a week for showroom and site visits, and appointments are available at your convenience.
Excellent Customer Service and Quality Installations
Dorking Fires and Stoves has received overwhelmingly positive feedback from customers, highlighting their exceptional service and expertise in fireplace installations.
The team, comprising Bob and Matt, has been praised for their professionalism, knowledge, and dedication to ensuring customer satisfaction. Their ability to provide excellent advice and their commitment to quality installations have made them highly recommended in the community.
Some customers have appreciated the time taken by the team to explain the various options available, helping them make informed decisions. The team's responsiveness to queries and their flexibility in accommodating customer needs have also been noted.
Dedication to Customer Satisfaction
Dorking Fires and Stoves has demonstrated a commitment to providing a positive experience for their customers. Their focus on quality workmanship and customer satisfaction has resulted in numerous five-star reviews. Their ability to address customer concerns and ensure that their needs are met has contributed to their positive reputation.
However, one customer had a less than satisfactory experience, which highlights the importance of maintaining open communication and managing expectations.
One Exception to the Rule
Unfortunately, not all experiences have been positive. One customer reported a disappointing encounter due to a missed appointment and a lack of communication from the company. This instance underscores the importance of maintaining clear communication channels and ensuring that all appointments are kept or promptly rescheduled if necessary.
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