A Warm Welcome to Burns & Mason Fireplaces Ltd!
Nestled in the heart of Tolworth, our fireplace showroom proudly serves the communities of Banstead, Epsom, Kingston, Cobham, and beyond. We are passionate about creating warm and inviting spaces through the art of fireplace design.
Electric & Gas Fireplaces Galore!
Our extensive collection boasts over 40 different electric and gas fireplaces, featuring renowned brands like Burley, Capital, Wessex Stone, Gazco, GB Mantels, Infinity, and Nu-Flame. From traditional designs to contemporary masterpieces, you'll discover the perfect focal point for your living space.
Beyond the Flames
We understand that a beautiful fireplace is only as good as its installation. That's why our team of experienced installers offer a meticulous and bespoke service, tailoring the installation to your unique needs and preferences. We can even create a custom-made solution if you can't find the ideal gas fireplace or wood burning stove among our extensive selection.
Expert Guidance & Customer Care
Our dedicated staff is brimming with knowledge and enthusiasm, ready to guide you through our vast selection and provide personalized recommendations. We pride ourselves on offering unparalleled customer service, ensuring your shopping experience is seamless and enjoyable.
Our Services at a Glance
- Comprehensive range of electric & gas fireplaces
- Wood burning stoves from renowned manufacturers
- Bespoke fireplace installations
- Comprehensive fireplace servicing and repairs
- Diverse selection of fireplace accessories
Discover the Warmth & Beauty of a New Fireplace
Visit our welcoming showroom and let our friendly team help you find the perfect fireplace to enhance your home. We are committed to delivering exceptional value, exceptional service, and a truly memorable experience for every customer.
Customer Services
The majority of customers have had excellent experiences with Burns&Mason, praising the knowledgeable and helpful staff, particularly Sue and Keith. They have been impressed by the professionalism and guidance provided during the sales and installation process, ensuring that customers have made informed decisions about their fireplace purchases. The installation team has also been commended for their attention to detail and ability to complete tasks efficiently.
Fireplace Installations
Customers have been satisfied with the results of their fireplace installations, reporting that the fireplaces now function perfectly and provide warmth and ambiance to their living spaces. The quality of the installations has exceeded expectations, and customers have received numerous compliments from friends and family.
Customer Reviews
Some customers have experienced mixed or poor service. One customer was left feeling frustrated and disappointed after being quoted for half the job and being told that the installation was too big for the company to handle. Another customer felt that the service was poor and recommended avoiding the shop due to the company's inefficiencies and unprofessional behavior.
