Your pet's health is our top priority
St Mary's Vets is a long-established practice providing a friendly service to pet owners in Ferndown and surrounding areas. Our staff believe that your pets are part of your family and deserve to be treated to the best care possible, no different to the care we would give to our own pets. We seek to maintain or improve your pet's quality of life whatever may come their way. We always involve you in the decision making as each pet is different, unique, and what may be best for one may not be best for all. We like to take a holistic view of each pet, rather than a narrow clinical view. We see a valued companion not just a disease.
Our Services
At St Mary's Vets, we offer a range of services designed to provide your pet with the best possible care. Our services include:
Cat Friendly Clinic: Our clinic is designed to provide a stress-free environment for your feline friends. Our staff are trained to handle cats with care and sensitivity, ensuring that they receive the best possible treatment.
Pet Nutrition: We understand the importance of nutrition in maintaining your pet's health. Our team can provide you with expert advice on the best foods for your pet, tailored to their individual needs.
Insurance: We know that veterinary care can be expensive, which is why we offer pet insurance to help you plan for any unexpected veterinary bills. Our team can help you find the right insurance policy for your pet.
Pet Insurance Guide: Our team has put together a comprehensive guide to pet insurance, helping you make an informed decision about the best policy for your pet.
Insurance Claims Guide: If you need to make a claim on your pet insurance policy, our team is here to help. We can guide you through the process, ensuring that you receive the support you need.
Wellness Screenings for Cats and Dogs: Our wellness screenings are designed to identify any potential health issues in your pet before they become serious problems. Our team can provide you with expert advice and treatment options.
Pet Health Club: Our Pet Health Club is designed to help you spread the cost of your pet's preventative healthcare. Our team can provide you with peace of mind, knowing that your pet is receiving the best possible care.
Meet the Team
Our team is dedicated to providing your pets with the best possible care. With years of experience, our staff are committed to providing a friendly and professional service. Meet our team and find out more about their experience and qualifications.
Our Client Charter
We promise to always greet you and your pet with a smile, treat your pet as if it was our own, and provide you with expert advice and care. We will always listen to your concerns and discuss treatment options with you. We will endeavour to discuss any costs with you before they arise and regularly seek your feedback to try and improve our service to you.
Overall Impression
The majority of reviewers praised the exceptional service, friendly staff, and professional attitude of the veterinary practice. Many reviewers commended the vets for being gentle, patient, and understanding, making their pets feel at ease.
Staff and Service
The reception staff were praised for being welcoming and friendly, creating a comforting environment for both pets and owners. The vets, particularly David, were praised for their kindness, empathy, and willingness to discuss options and explain treatment plans.
Facilities and Atmosphere
The practice was noted for its clean and smart reception area, with a separate area for cats. The atmosphere was described as calm and relaxed, putting both pets and owners at ease.
Value for Money
However, a few reviewers expressed disappointment with the pricing, feeling that it was extortionate and not justified by the level of service provided.
Special Mentions
Some reviewers made special mention of the vets' kind and empathetic approach when dealing with difficult situations, such as the loss of a pet.
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