Transforming spaces, enhancing lives.
Welcome to SGM Windows, specialists in the manufacture and supply of high-quality windows, doors, and conservatories. As an independently owned company, we have the flexibility to choose the products we manufacture to best suit our customer requirements and our own ethos.
Our History
Established in 2004, our business has successfully grown without compromising our core values. We are committed to manufacturing and supplying high-quality windows, doors, and conservatories in PVCu and aluminium, working closely with our chosen suppliers to ensure our products are innovative, energy-efficient, secure, and reliable.
Our Products
We offer a wide range of products, including PVCu windows and doors, PVCu bi-fold doors, PVCu patio doors, composite doors, aluminium windows, doors, and patios, aluminium bi-fold doors, and conservatories. Our PVCu windows are designed to be functional, elegant, and energy-efficient, with a range of styles to suit every market sector. Our aluminium bi-folding doors offer versatility and style, with a choice of 36 different opening configurations. Our conservatories are designed to be robust, durable, and long-lasting, with a range of design options to suit every property.
Our Values
At SGM Windows, we are committed to manufacturing and supplying high-quality products that meet the highest standards of energy efficiency, security, and reliability. We believe in the importance of designing aesthetically pleasing products that are specifically crafted to match space requirements. We are dedicated to providing excellent customer service, building long-term relationships with our customers, and continually improving our products and processes.
Our Manufacturing Facility
Our 25,000 sq ft manufacturing facility in Basildon, Essex, is equipped with state-of-the-art machinery and staffed by experienced professionals who are dedicated to producing high-quality products.
Quality Control Issues
The majority of reviewers have expressed disappointment and frustration with the quality of SGM Windows' products and services. David Warner's review highlights the issues with double-glazed windows, including fingerprints on the glass panes and detaching Austrian bars. The replacement process took over two years to complete, with repeated delays and inconvenience.
Poor Workmanship
James Harden's review echoes similar concerns about the quality of SGM Windows' products. The windows arrived in a poor state, with marked and scratched surrounds, poor joins, and scratched glass. Despite requesting updates, the company failed to provide adequate responses, and the issue was attributed to a lack of quality control.
Customer Service
The reviews also highlight issues with customer service. David Warner experienced delays and inconvenience in getting his issues resolved, while James Harden's concerns were largely ignored. The window fitter was ashamed of the quality of the windows, but no manager or director responded to the complaints.
Positive Experiences
On the other hand, Michelle Wilson and Grace Bottomley have reported positive experiences with SGM Windows, praising their helpful and professional service.
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